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WINTER 2022 SPINNAKER UPDATE |
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Dear Ormond Beach Spinnaker Owners,
Another year is ending soon and once again, we are thinking about how fortunate we have been at the Royal Floridian and Royal Floridian South. Hurricane Ian and Hurricane Nicole both caused devastating damage to many resorts, condominiums, and other oceanfront businesses in our area.
In the days following Hurricane Nicole, many of these properties were declared unsafe. Seawalls, parking areas, beach access ramps/stairs, pools and entire pool decks fell into the ocean. We fared well in comparison with relatively minor repairs needed. Our incredible staff tackled the mess each storm left behind and their dedication and hard work allowed us to reopen quickly after storm conditions subsided.
In other news, your Maintenance Team has already removed furniture and prepared the last Royal Floridian Resort villas for renovation. These villas will re-open in February with new kitchens, flooring, walk-in showers, fresh paint and furnishings. This renovation project has progressed in phases since 2017 and we are all excited for it to be complete.
The Spinnaker Resorts Team in Ormond Beach sends you and your families warm wishes for a magical holiday season filled with laughter, love, and celebrations.
Thank you for vacationing with us and we look forward to welcoming you back soon!
Kelly Hancock General Manager |
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Spinny the elf loves spending time at the beach |
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Ormond Beach is the perfect place to spend your winter. The sun is always shining, and every day is a beach day. It’s the perfect place to go shopping, enjoy one of the many restaurants, or just spend the day at the beach. This winter things really heat up with the Daytona Fortune 500 and Daytona Beach Bike week. Two events you don’t want to miss. |
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Daytona 500
This February come watch the 65th annual NASCAR Cup Series. This exciting race is set to start February 19th. We expect spectacular performances and incredible finishes to take place at this year’s Daytona 500 race. |
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Daytona 500 |
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Daytona Beach Bike Week
Daytona Beach Bike Week is full of fun and adventure. You can drive on the beach in designated areas, win incredible prizes and meet up with friends. This fun filled week takes place March 3-12, 2023. |
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Bike Week |
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Daytona Jazz Weekend
Enjoy the sounds and experience the talent of the many jazz performers attending this year’s event including Thomas Braxton, Jazmin Ghent, Brian Simpson and many more. Daytona Jazz Weekend is March 16-19, 2023 |
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Come enjoy the sweet sounds of jazz |
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OWNERS' WEBSITE NEWS |
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Your Owners’ Website provides a wealth of information to help you take advantage of your vacation ownership and can help you customize your ownership to meet your needs. Learn to take advantage of your Owner’s only benefits such as your Owner Bonus Time, your Spinnaker Rewards program, and your ability to exchange and discover another part of the world. To access it click here. |
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Digital Villa Directory
This year, one added feature to your Owners' Website has been the Digital Villa Directory. We know many of you find the directory invaluable as your resource for villa and resort information as well as local area information. You can access this villa directory in any of the ways listed below:
You can access it:
Preview your Digital Villa Directory through this link here or the QR code below. |
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We Take Your Comments and Feedback Seriously
All of us at Spinnaker Resorts have only one job to do: that is to provide you with the best vacation experience possible. We are interested in your feedback regarding the services provided and the quality of the resort facilities. Our goal is to take your feedback as we continually improve our procedures and enhance our resorts so that you can enjoy your vacation.
Please take a minute to share your comments and suggestions by filling out your Comment Card found in the email you receive after your stay. |
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WHO WE ARE |
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In this section, we will take some time each quarter to introduce you to our corporate and local Spinnaker employees who are working hard every day to help you enjoy your vacation. |
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Owner Service Team Weekend Workshop Training |
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Owner Services Has Been Implementing Steps to Take Your Ownership to The Next Level |
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When you’re ready for a vacation with Spinnaker, the Owner Services Department is here to guide you, our Owners, through the process by finding the appropriate location, time and villa for you, your family, and your friends.
“We are similar to vacation counselors,” said John Cabaniss, Director of Corporate Customer Relations, “Our goal is to help you plan the best vacation possible.”
The Owner Services Department has worked hard the last few years to enhance the Owner Experience. We have increased the number of positions hoping to expedite many of the daily inquires and requests received. We hired an experienced Quality Assurance & Training Supervisor to provide staff with regular coaching and the tools needed to provide the best service possible.
We also implemented a new phone system which provides real time service level insights and utilizes artificial intelligence (AI) functionality to provide satisfaction rates on all phone call interactions. Another exciting announcement is that a new division of Owner Services has been established in the last few months called the New Ownership Welcome (NOW) Team.
The representatives on this team are specialists in their roles and their primary responsibilities will be interacting with Owners who recently joined the Spinnaker Family or modified their ownership benefits in some manner to provide an extra level of care. They will walk you through all aspects of your new ownership. The team members will answer questions and help you start enjoying vacations as soon as possible by setting up your first trip with Spinnaker.
The Owner Services Department is always working to improve your Ownership. We look forward to working with you as you plan your next Spinnaker vacation. |
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FEATURED RESORT IMPROVEMENTS |
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We are always working to improve your facilities and villas. Here is a recap of the work completed or started over the past few months. |
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Royal Floridian South
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Enjoy a round of Putt Putt |
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Due to Hurricane Ian and Nicole some of the resort improvements have been delayed. We will continue to work on the resort in the new year. |
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RESORT ACTIVITIES |
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The Activities Team has come up with creative and fun activities for you this winter. View the online schedule so you can participate in all the fun activities and exciting events during your stay in Ormond Beach!
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Tie-Dye T-Shirt
Spending time tie-dyeing T-shirts can be fun for the whole family. You will learn the process of tie-dyeing, and you will have a beautiful wearable souvenir to remember your vacation. |
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Have fun with color |
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Decorate Christmas Ornaments
Create your own Christmas ornaments for a holiday keepsake, or to give a loved one as a gift this holiday season. |
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Create your own Christmas ornaments |
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OWNER SERVICES AND RESERVATIONS |
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Remember to make your reservations as early as possible for you to book your most desired vacation time.
To make it easy for you to book your reservation, we provide three ways to do so:
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SPINNAKER REWARDS |
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Earn Spinnaker Rewards and save money or travel more! The program is simple and free. Owners have many ways to earn and redeem rewards.
Find out more about this very special Spinnaker Owner program and ways you can earn and use your Spinnaker Reward Credits (SRCs) by visiting the Owners' Website. If you would like a Rewards Guide sent to you, email us at [email protected] or if you would like to speak to someone about the program, please call (888) 809-4054. |
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LET'S GET SOCIAL |
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If you want to know more about what is happening at our resorts, connect with us on Facebook. We'll keep you in that vacation state-of-mind all year long.
Spinnaker Resorts Main page: https://www.facebook.com/spinnakerresorts/
Hilton Head page: https://www.facebook.com/SpinnakerResortsHiltonHeadIsland/
Branson page: https://www.facebook.com/SpinnakerResortsBranson
Ormond Beach page: https://www.facebook.com/royalfloridian/
Williamsburg page: |
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Look for upcoming Spinnaker Resorts updates to keep you - our Owners - aware of the great developments for your ultimate vacation. |
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Stay up to date! Follow Spinnaker Resorts on: |
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Spinnaker Resorts 35 De Allyon Avenue, Hilton Head Island, South Carolina 29928 USA |
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Add [email protected] to your address book |