HILTON HEAD WINTER 2022 SPINNAKER UPDATE

We hope to see you this holiday for a laid-back Lowcountry experience. Hilton Head offers some fantastic events during the holiday and winter season to see with both friends and family. Some of the most popular events include Harbour Town Lights, “Holiday Lights for Tis the Season” at Shelter Cove Towne Centre, Christmas Village in South Beach, Weekends with Santa at the Tanger Outlets, and the Winter Wonderland Festival at Shelter Cove Community Park.

Be sure to book your tee times in advance during the winter season at one of the many award-winning golf courses on the island. They go fast.

With all this to enjoy, we hope you have made reservations to come visit us in the new year. From all of us at Spinnaker, we wish you the warmest of season's greetings and a very happy and healthy new year.

We hope to see you soon!

Justin Jachimowicz
General Manager, Hilton Head Operations

Spinny the elf enjoying the winter months in Hilton Head

LOCAL NEWS

Winter is a beautiful time to visit Hilton Head for the holiday lights, Christmas trees, events, and shows. It’s also oyster season in South Carolina with many oyster roasts to be found around and on the island. For the wine lovers there are wine dinners and events to attend with local experts sharing knowledge about pairing options. Santa comes to town at Shelter Cove every year, and he can be found at a few other locations on the island as well. After all the fun and festivities, you can ring in the new year at the Harbour Town Lighthouse with food, entertainment, music, and a celebration as the ball drops at midnight.

Gullah Celebration

This spectacular event is organized by descendants of the West Africans who strive to preserve the Gullah way of life. The event displays the sewing of sweet grass baskets, casting nets, art, crafts, and food that was passed down to the Gullah community that lives here today. This Gullah Celebration runs February 1 through February 28.

Celebration of Gullah Traditions, Art and more

Hilton Head Island Wine and Food Festival

The Hilton Head Island Wine and Food Festival never disappoints. Over the past 38 years those who attend have enjoyed the unique and tasty sips along with delicious bites from the region’s culinary leaders. As you purchase your favorite wine at the auctions and enjoy the many tastings at the Grand Tasting and Public Tasting events you will be contributing to a good cause. The proceeds from the auctions and Grand Tastings events go to the John F. & Valerie Currie Educational Scholarship Fund for college students pursuing a degree in the hospitality and tourism field. The event is being held this year at Celebration Park across from Coligny Beach, March 19 to March 26, 2023.

Food and Wine Festival

Arts Center of Coastal Carolina

The Arts Center is an award-winning independent, non-profit theatre located in the heart of Hilton Head Island. The Arts Center brings entertainment, inspiring shows, educational programs, and special events to Hilton Head.

This winter enjoy the Arts Center presentation of A Classic Christmas story about Ralphie Parker who dreams of a special holiday gift and then begins a few schemes to receive it. As he is plotting his way toward the gift, he becomes distracted by a few funny things that happen along the way. A Christmas Story is fun for the whole family. See the show from December 7 to December 31, 2022.

Holiday fun at its best

The Arts Center presents Guess Who's Coming to Dinner. A progressive white couple’s daughter brings her fiancé to dinner challenging their liberal beliefs about themselves. The fiancé’s parents attend the dinner and bring their strong feelings about the couple creating a multi-family clash. A witty and insightful look at two families faced with their prejudices. See the show from February 1 to February 19, 2023.

OWNERS' WEBSITE NEWS

Your Owners’ Website provides a wealth of information to help you take advantage of your vacation ownership and can help you customize your ownership to meet your needs. Learn to take advantage of your Owner’s only benefits such as your Owner Bonus Time, your Spinnaker Rewards program, and your ability to exchange and discover another part of the world. To access it click here.

Digital Villa Directory

This year, one added feature to your Owners' Website has been the Digital Villa Directory. We know many of you find the directory invaluable as your resource for villa and resort information as well as local area information. You can access this villa directory in any of the ways listed below:

You can access it:

In your Email Reservation Confirmations (when you check-in for your vacation)
Through a QR code found in your villa/condo
Through a QR code found on your villa key card holder
On your Owners’ Website (under RESOURCES)

Preview your Digital Villa Directory through this link here or the QR code below.

We Take Your Comments and Feedback Seriously

All of us at Spinnaker Resorts have only one job to do: that is to provide you with the best vacation experience possible. We are interested in your feedback regarding the services provided and the quality of the resort facilities. Our goal is to take your feedback as we continually improve our procedures and enhance our resorts so that you can enjoy your vacation.

Please take a minute to share your comments and suggestions by filling out your Comment Card found in the email you receive after your stay.

WHO WE ARE

In this section, we will take some time each quarter to introduce you to our corporate and local Spinnaker employees who are working hard every day to help you enjoy your vacation.

Owner Service Team Weekend Workshop Training

Owner Services Has Been Implementing Steps to Take Your Ownership to The Next Level

When you’re ready for a vacation with Spinnaker, the Owner Services Department is here to guide you, our Owners, through the process by finding the appropriate location, time and villa for you, your family, and your friends.

“We are similar to vacation counselors,” said John Cabaniss, Director of Corporate Customer Relations, “Our goal is to help you plan the best vacation possible.”

The Owner Services Department has worked hard the last few years to enhance the Owner Experience. We have increased the number of positions hoping to expedite many of the daily inquires and requests received. We hired an experienced Quality Assurance & Training Supervisor to provide staff with regular coaching and the tools needed to provide the best service possible.

We also implemented a new phone system which provides real time service level insights and utilizes artificial intelligence (AI) functionality to provide satisfaction rates on all phone call interactions. Another exciting announcement is that a new division of Owner Services has been established in the last few months called the New Ownership Welcome (NOW) Team.

The representatives on this team are specialists in their roles and their primary responsibilities will be interacting with Owners who recently joined the Spinnaker Family or modified their ownership benefits in some manner to provide an extra level of care. They will walk you through all aspects of your new ownership. The team members will answer questions and help you start enjoying vacations as soon as possible by setting up your first trip with Spinnaker.

The Owner Services Department is always working to improve your Ownership. We look forward to working with you as you plan your next Spinnaker vacation.

FEATURED RESORT IMPROVEMENTS

We are always working to improve your facilities and villas. Here is a recap of the work completed or started over the past few months.

Bluewater Resort and Marina

Installed new lights and ceiling fans around the Pier Pavilion
Added high top seating, tables and rocking chairs at the Pier Pavilion
Repainted waterfront chairs and benches
Installed new can lights in front of the Registration Building
Replaced rotten wooden posts and fencing at the Activities Center Pool
Repainted Indoor Pool deck
Installed new speakers around the Lazy River Pool with Bluetooth connection adapter
Painted yellow stripes along the sidewalk in front of each building
Installed new grills between the 6200 Building and the 6300 Building
Installed 25 new ceiling fans in master bedrooms in the 6100 Building
Installed 20 new living room TVs in the 6400 Building
Painted 7 bedroom units in the 6100 Building
Installed 12 new AC filters in the 6100 Building

New high-top tables

Waterside

Two new grills installed at the 5800 Building Pool
5800 Building cracked pool fences welded and repaired
Large Pool and Kids Pool decks were painted
New umbrellas, tables, slings and chairs distributed to Pools where needed
New landscape light fixtures throughout the property
Activity Building porch ceiling fans installed
Corn Hole Court installed
Four bench swings installed
New automated external defibrillator (AED), used to help those experiencing sudden cardiac arrest, was installed in the lobby of Registration/Activities Center
All 7 elevator upgrades are in progress. All interior car upgrades have been completed
Sidewalk across from 5100 Building repair completed
10 water heaters have been replaced throughout the resort
Black out blinds starting to be installed in villas

New Corn Hole at Waterside Resort

Sidewalk across from 5100 repair complete

Sidewalk repairs across from 5100 Building completed

Egret Point

Palm tree trimming throughout the property has been completed
Pool area water fountain has been replaced
Quarterly roof blowing and gutter cleaning has been completed
Clear inner tubes have been added to the Pool area
Bike racks have been installed throughout the property
The popcorn ceiling has been removed and the stairwell wall has been repaired in several villas
Front doors stripped, repaired, and repainted in 3 villas
Silicone has been replaced, new blinds have been installed and the registers have been updated in 5 villas
Kitchen toe kick has been replaced along with shoe molding and bathroom baseboard in 12 villas
Replaced the shower heads in 11 villas
Bathroom ceiling lights have been replaced with recessed lights in 31 villas

Southwind

Palm tree trimming throughout the property has been completed
Annual bike path tree trimming, and cleanup has been completed
Bike racks have been installed throughout the property
Quarterly roof blowing and gutter cleaning has been completed
Clear inner tubes have been added to the Pool area
Non-functioning attic solar vents have been replaced in 2 villas along with ridge vents added
Silicone has been replaced, new blinds have been installed, and the registers have been updated in 11 villas
Kitchen toe kick has been replaced along with shoe molding and bathroom baseboard in 1 villa
Replaced the shower heads in 8 villas

The Cottages

Palm tree trimming throughout the property has been completed Quarterly roof blowing and gutter cleaning has been completed
Clear inner tubes have been added to the Pool area
Bike racks have been installed throughout the property
Front doors have been stripped, repaired, and repainted in 27 villas
Silicone has been replaced, new blinds have been installed, and the registers updated in 9 villas
Front stairs have been replaced in 10 more villas

Freshly painted and repaired door

Carolina Club

Palm tree trimming throughout the property has been completed
Quarterly roof blowing and gutter cleaning has been completed
Bike racks have been installed throughout the property
Clear inner tubes have been added to the Pool area
Activity Center is in the process of renovation. Lighting has been updated to recessed lights and new fans have been installed.
Non-functioning attic solar vents have been replaced in 9 villas along with ridge vents added
Silicone has been replaced, new blinds have been installed, and the registers have been updated in 3 villas
Kitchen toe kick has been replaced along with shoe molding and bathroom baseboard in 7 villas
Replaced the shower heads in 7 villas

RESORT ACTIVITIES

The Activities Team has come up with new, fun, and creative things for you to do this winter. There are craft projects, treats and so much more! View the online schedules so you can participate in all the fun activities and exciting events during your stay in Hilton Head!

Owners of Waterside, Southwind, Carolina Club, Egret Point and The Cottages can enjoy the Activities at Waterside:

View the Waterside Activity Schedule - click here

Owners of Bluewater Resort can enjoy Bluewater Activities:

View the Bluewater Activity Schedule - click here

Kayaking

Enjoy the sights and sounds of Hilton Head Island as you venture out on a Kayaking tour. Learn about the local ecosystem, birds, salt marshes and sea turtles. You may spot a dolphin or two frolicking in the water. No experience necessary.

Enjoy the beauty of Hilton Head from the water

Music by the Firepit

It’s the perfect time of year to gather around the firepit and listen to some local music. The air is a bit cooler, and our local bands are great. Gather your family or significant other and enjoy the beautiful weather and live music at Bluewater Resort and Marina. Waterside Owners are invited.

Relax and listen to music by the firepit

Coffee and Conversation with The Naturalist

Come get your morning started with some coffee and conversation with Deb, our in-house kayak guide, and Lowcountry Master Naturalist. Talk all things nature and learn about the unique and important ecosystem of our salt marsh with a little bit of history thrown in for good measure at Bluewater Resort & Marina.

Learn about the Hilton Head ecosystem

OWNER SERVICES AND RESERVATIONS

Remember to make your reservations as early as possible for you to book your most desired vacation time.

To make it easy for you to book your reservation, we provide three ways to do so:

Complete a Reservation Request Form, found on your Owners' Website under FORMS
Email [email protected] with your preferred location and dates
Call us at (877) 842-3201. We are available Monday through Friday from 9:00 a.m. to 6:00 p.m. EDT and Saturday from 9:00 a.m. to 5:00 p.m. EDT.

SPINNAKER REWARDS

Earn Spinnaker Rewards and save money or travel more! The program is simple and free. Owners have many ways to earn and redeem rewards.

Find out more about this very special Spinnaker Owner program and ways you can earn and use your Spinnaker Reward Credits (SRCs) by visiting the Owners' Website. If you would like a Rewards Guide sent to you, email us at [email protected] or if you would like to speak to someone about the program, please call (888) 809-4054.

LET'S GET SOCIAL

If you want to know more about what is happening at our resorts, connect with us on Facebook. We'll keep you in that vacation state-of-mind all year long.

Spinnaker Resorts Main page:

https://www.facebook.com/spinnakerresorts/

Hilton Head page:

https://www.facebook.com/SpinnakerResortsHiltonHeadIsland/

Branson page:

https://www.facebook.com/SpinnakerResortsBranson

Ormond Beach page:

https://www.facebook.com/royalfloridian/

Williamsburg page:

https://www.facebook.com/kingscreekvacation/