Gate Attendant

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JOB DESCRIPTION SUMMARY

The Gate Attendant position serves as the evening and weekend contact to owners and guests providing general information, check-in assistance, and first-class customer service.  This position is responsible for securing all common areas on the property.

 

DUTIES AND RESPONSIBILITIES

  • Work with Director, Operations and Operations Supervisor to establish and maintain an efficient and accurate gatehouse operation.
  • Assist guests and owners with requests and answer questions while providing friendly and accurate information about the greater Williamsburg area.
  • Perform rounds on property; securing locations as needed. Report same on Security Report.
  • Maintain presence at gatehouse when not assisting guests or conducting security rounds.
  • Completes Incident Report in a timely manner.
  • Keep supervisor informed of any incidents that occur during work shift.
  • Maintain security and cleanliness of common areas of gatehouse and surrounding areas.
  • Secure all property in common areas as directed in procedure book.
  • Investigate and report all guest relations issues and take appropriate action to resolve problems.
  • Report and investigate maintenance issues as needed.
  • Provide assistance to guests experiencing problems with keys as needed, and reports issue to Maintenance for corrective measures.
  • Distribute check in and check out materials for front desk operation as necessary.
  • Maintain communication with other departments; informs departments of events/issues that may affect their operations as well as keeping informed of other departments’ activities that may impact Security.
  • Exhibit a friendly and professional appearance and demeanor to all guests.
  • Maintain complete knowledge of guest relations procedure book.
  • Follow AED policy and procedure manual.
  • Follow all established policies and procedures, e.g., uniform standards.
  • Maintain knowledge of Activities programs.
  • Maintain an appropriate and professional appearance.
  • Perform additional or different duties, from those set forth above, to address business needs and changing business practices as assigned by supervisor or designee.

 

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED

  • High School Diploma or GED equivalent required.
  • Two (2) years Customer Service/Hospitality work experience preferred.
  • Knowledge of vacation ownership and its exchange companies.
  • Knowledge of the Greater Williamsburg area and ability to communicate information to guests.
  • Knowledge of Microsoft® Office products and proficient in the usage of.
  • Knowledge of computers and skilled in the usage of.
  • Basic knowledge of safety and security principles and practices.
  • Basic knowledge of timesharing operations.
  • Ability to provide superior customer service.
  • Ability to accept new and changing responsibilities.
  • Ability to work alone, responsibly and without supervision.
  • Ability to communicate effectively in a professional manner using tact, patience and courtesy; both verbally and in writing.
  • Ability to effectively convey information to managers/supervisors.
  • Ability to establish and maintain effective working relationships with peers, employees, and management.
  • Ability to listen, comprehend, interpret, and apply directives.

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