Gate Attendant

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The Gate Attendant is responsible for serving as the evening and weekend contact to owners and guests providing general information, check-in assistance, and first-class customer service.  This position is also responsible for securing all common areas on the property.   


 

DUTIES AND RESPONSIBILITIES:

  1. Works with the Director of Operations and the Operations Supervisor to establish and maintain an efficient and accurate gatehouse operation.
  2. Assists guests and owners with requests and answer questions while providing friendly and accurate information about the greater Williamsburg area.
  3. Performs rounds on property, secures locations as needed and reports the same on the security report.
  4. Maintains the presence at the gatehouse when not assisting guests or conducting security rounds.
  5. Completes incident reports in a timely manner.
  6. Keeps the Supervisor informed of any incidents that occur during their work shift.
  7. Maintains the security and cleanliness of all common areas of the gatehouse and surrounding areas.
  8. Secures all property in common areas as directed in the procedure book.
  9. Investigates and reports all guest relations issues and takes appropriate action to resolve problems.
  10. Reports and investigates maintenance issues as needed.
  11. Provides assistance to guests experiencing problems with keys as needed, and reports issues to Maintenance for corrective measures.
  12. Distributes check-in and check-out materials for the Front Desk operations as necessary.
  13. Maintains communication with other departments, informs these departments of events/issues that may affect their operations, as well as keeps them informed of other departments’ activities that may impact the Security team.
  14. Exhibits a friendly and professional appearance and demeanor to all guests.
  15. Maintains complete knowledge of the guest relations procedure book.
  16. Follows AED policy guidelines and the procedure manual.
  17. Follows all established policies and procedures (e.g., uniform standards).
  18. Maintains knowledge of all Activities programs.
  19. Maintains an appropriate and professional appearance.
  20. Performs additional duties and tasks, from those set forth above, to address business needs and changing business practices as assigned by their direct Supervisor or designee.

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

  1. Must possess a High School Diploma or GED.
  2. Should have at least 2 or more years of customer service or experience in the Hospitality industry.
  3. Knowledge of vacation ownership and its exchange companies.
  4. Knowledge of the greater Williamsburg area and the ability to communicate information to guests.
  5. Demonstrated proficiency with MS Office (Word/Excel/Outlook).
  6. Knowledge of computers and must skilled in the usage of them.
  7. Basic knowledge of safety and security principles and practices.
  8. Basic knowledge of Timesharing operations.
  9. Ability to provide superior customer service.
  10. Ability to accept new and changing responsibilities.
  11. Ability to work alone, responsibly and with or without minimal supervision.
  12. Ability to communicate effectively in a professional manner using tact, patience and courtesy (both oral and written).
  13. Ability to effectively convey information to Managers and Supervisors.
  14. Ability to establish and maintain effective working relationships with peers, employees and Management.
  15. Ability to listen, comprehend, interpret and apply directives in various situations.

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