Customer Service Representative

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The Customer Service Representative takes care of all issues not resolvable by the Activators.  Customer Service does all possible to save a package from being refunded.   They listen to calls; communicate with management to communicate with TM rooms.   Customer Service works from a log and dispositions the log to communicate with management which ones are saved or refunded, how & why and with what tools.   All tasks are recapped daily as well as weekly.


 

DUTIES AND RESPONSIBILITIES:

  1. Take inbound calls to resolve customer service issues.
  2. Checks voicemails periodically throughout the shift and returns calls back in a timely manner.
  3. Documents issues for the customer service log.
  4. Accurately update customer information in SPI.
  5. Recaps daily issues to management.
  6. Participate in training as required.
  7. Represent the company in a Positive and Professional manner.
  8. Perform other related duties & special projects as requested.

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

  1. Efficient in Microsoft Office.
  2. Type 45 WPM.
  3. Ability to speak clearly and effectively.
  4. Ability to maintain composure during stressful situations.
  5. Previous Customer Service experience.
  6. Excellent phone etiquette.

OPTIONAL SKILLS A PLUS: 

  1. Knowledge of Spinnaker Resorts and or the timeshare industry.
  2. Prior experience in Sales or Telemarketing.

INTERESTED IN THIS POSITION?

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