35 Deallyon Avenue
Hilton Head Island, South Carolina 29928
Telephone: (800) 497-7529
Spinnaker Resorts, Inc., herein known as "Spinnaker," has a strong commitment to providing excellent service to all of our customers and visitors of this website, including respecting your concerns about privacy. We understand that you may have questions about how this website collects and uses the information you provide us. We have prepared this statement to inform you of the privacy principles that govern this website, including SpinnakerResorts.com and other of Spinnaker sites, which are listed in this privacy statement ("Statement").
This Statement contains numerous general and technical details about the steps we take to respect your privacy concerns. It has been segmented to highlight the key functionalities and processes so that you may readily/ easily select information of most interest to you.
This website does not collect personally identifiable information from your computer, mobile device or tablet when you browse this website and request pages from our servers. This means that, unless you voluntarily and knowingly provide us with personally identifiable information, we will not know your name, your email address, or any other personally identifiable information. When you request a page from our website, our servers log the information provided in the HTTP request header including the IP address, the time of the request, the URL of your request, and any other information that is provided in the HTTP header. We collect the HTTP request header information in order to make our website function correctly and provide you the functionality that you see on this website. We also use this information to better understand how visitors use our website and how we may continuously modify and improve the site's content and functionality.
Information We Collect
When we need to collect personally identifiable information from you to provide you with a particular service, we will ask you to voluntarily supply us with the information we need. If you supply us with an email address, we may use the email address to 1) notify you about special offers and promotions as described in the email section of this privacy statement, as well as 2) send you periodic satisfaction surveys or market research surveys. You can "opt out" of emails at any time. On occasion, we elicit third parties to provide us with additional contact information. For example, if you have provided us with your name and postal address, we may then elicit the third party to provide your email address. The information may then be used for market analysis and general marketing purposes.
Securing the Transmission and the Storage of Information
We treat the information you provide us as confidential. It is, accordingly, subject to our company's security procedures and policies regarding protection and use of confidential information. When we ask you for credit card data, it is transferred to a Secured Sockets Layer (SSL) line, (provided you are using a SSL enabled browser such as Microsoft Internet Explorer, Safari, Firefox, Chrome or any browser on a mobile device or tablet). We also use SSL on other select pages where you might enter personally identifiable information. SSL is utilized on any page that you enter personally identifiable information. This ensures the encryption of your information as it travels over the Internet. This secure mode is enabled prior to the transmission of any information from your computer. You will know you are in secure mode when the padlock or key icon in the lower right-hand or left-hand corner of the browser appears in the locked position in most browsers. In addition, when accessing a secure server, the first characters of the site address will change from "http" to "https." Once the information reaches Spinnaker, it is stored on a secure server that resides behind firewalls designed to block unauthorized access.
Disclosure of Information to Third Parties
Spinnaker may use the services of third parties, such as email service providers and marketing companies to act as agents on behalf of Spinnaker. These parties are prohibited from using personally identifiable information for any purpose other than that specified by Spinnaker for the purpose Spinnaker specifies. We prohibit the sale or transfer of personally identifiable information to entities outside of the Spinnaker family of companies, resorts and hotels for their use without your approval.
Emails about Special Offers, Promotions and Opt-Out
It is our intention to send you only email communications that will be useful to you and that you want to receive. If you provide us with your email address, we may periodically contact you via email and provide information about special offers and promotions that may be of interest to you. These communications will relate to Spinnaker offers which may also include the promotions of select, reputable third parties with whom Spinnaker has a strategic marketing relationship (because they offer products or services that we believe would be of interest to you). We may use third-party email service providers to send emails. These service providers are prohibited from using your email address for any purpose other than to send Spinnaker-related email. If you do not wish to receive email offers from Spinnaker and SpinnakerResorts.com; or do not wish to receive satisfaction and market surveys, please unsubscribe. Every time you receive an email, you will be provided the choice of opting out of future emails by following the instructions provided in the email. You may also opt-out online by sending an email to opt-out@SpinnakerResorts.com. Please allow 10 business days for us to process your opt-out. Alternatively, you can send your opt-out information to our address at 35 De Allyon Ave, Hilton Head Island, South Carolina 29928 USA or call (800) 497-7529.
This is a United States website and is subject to United States law. Spinnaker will disclose personally identifiable information without your permission when required by law, or in 'good faith' belief that such action is necessary to investigate or protect against harmful activities to Spinnaker guests, visitors, associates, or property (including this site), or to others. As mentioned above, laws related to personally identifiable information vary by country.
SpinnakerResorts.com Internet Privacy Statement Changes
In the future, we may need to change this privacy statement. All changes will be made here so that you will always know what information we gather, how we might use that information and whether we will disclose it to anyone. This statement was last updated on August 22, 2017.