Welcome Center / Tour Desk Manager, Williamsburg VA



The Manager is responsible for daily office operations within the marketing department. Assuming responsibility for the daily operations of the Welcome Center and Tour Desk.


  • Responsible for schedules, staffing, and training for Welcome Center and Tour Desk staff
  • Provide support to the Welcome Center and Tour Desk when necessary
  • Perform the duties of Marketing Administration
  • Responsible for the accommodation of all guests arriving on Marketing packages.
  • Responsible for enforcing all Spinnaker Resorts policies and procedures related to maintaining a professional work environment in the Welcomes Center and Tour Desk
  • Promote and maintain a creative, upbeat, and welcoming atmosphere
  • Assist with Welcome Center and Tour Desk check-ins as necessary
  • Review and approve Tour Desk and Welcomes Center weekly payroll
  • Maintain and promote open, positive communication with site leadership and corporate office
  • Promote and provide excellent customer service to all Spinnaker visitors
  • Communicate with all sources related to tour slots availability, tour times, and schedule adjustments
  • Oversee manifesting of Local Promotions tours into CRMS in a timely manner
  • Oversee manifesting of Day Drive/ Direct Vendor Tours into CRMS
  • Oversee accurate data entry in CRMS
  • Oversee audit of CRMS entry related to minivacs/other sources
  • Responsibility for ensuring that all tour segments meet tour qualifications
  • Manage all premium inventory
  • Manage Ticket sales for touring and non-touring KC guest
  • Oversee the booking and canceling of golf tee Times for KC guests.
  • Responsible for meeting and exceeding referral and Trade-up goals
  • Manage the concierge duties at the Aquatic Center
  • Audit and consolidate the concierge’s ticket sales accounts
  • Assist Sales leadership with daily rotation needs as necessary
  • Oversee employee and vendor check distribution and tracking
  • Supplies/Uniform inventory management and ordering responsibility for Welcome Center and Tour Desks.
  • Communicate with breakfast/lunch locations re: sales floor schedule and order quantities
  • Oversee certificate collection from partner locations
  • Submit vendor payables each week to Accounts Payable
  • Contact person for HR in relation to all new hires and managing existing Welcome Center and Tour Desk employee files
  • Performing other related duties & special projects as requested


 Valid State Driver’s License

  • Ability to establish priorities, work independently, and proceed with objectives.
  • Ability to handle and resolve recurring problems.
  • Ability to communicate effectively, both orally and in writing.
  • Excellent computer skills including Microsoft Office
  • Attention to detail
  • Previous supervisory experience.


  • Knowledge of Spinnaker Resorts and or timeshare industry



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