Welcome Center-Tour Desk Lead, Hilton-Head, SC

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Are you looking for an amazing career that you can both love and have fun? If so, we have an exciting opportunity for you! Spinnaker’s Marketing Team is hiring a full-time Tour Desk Lead in Hilton Head Island, South Carolina. The lead is responsible for daily operations of the visitor’s center & tour desk by directly overseeing the team members tasks and training.  

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DUTIES AND RESPONSIBILITIES:

  1. Maintain and promote a creative, upbeat, and fun atmosphere
  2. Perform duties of Marketing Admin as needed
  3. Assist with daily operations & tasks at Tour Reception & Welcome Center
  4. Ensure all guests arriving on marketing packages are accommodated and accounted for
  5. Manage weekly referral goals and motivate team to obtain set goals
  6. Manage weekly trade up log and incentivize team to enhance team performance
  7. Ensure mini vacation guests, as well as other tour segments, meet tour qualifications
  8. Create a Daily Tour Manifest and provide to Sr. VP, Sales & Marketing
  9. Oversee tour flow reports – daily and weekly
  10. Oversee daily tour scheduling for mini vacation arrivals
  11. Oversee data entry in CRMS and perform regular audits to ensure accuracy
  12. Ensure gifting inventory and premiums balance daily
  13. Conduct weekly inventory of promotional materials and supplies, to include gifting, food, and office
  14. Perform monthly inventory counts with Manager, Administration
  15. Assist Sales leadership with daily rotation requests as needed
  16. Record tour schedules, including data entry and updates of tour information
  17. Assist with off property accommodations as needed
  18. Communicate necessary information with the In-house Marketing Manager and team (alert tour times, no-shows, tour issues, etc.)
  19. Communicate between departments to ensure preparation of mini vacation arrivals to Spinnaker Resort, which includes telemarketing centers, hotels and condos, property management & tour desk
  20. Prepare weekly reports and submit to site & corporate leadership as directed
  21. Assist with scheduling and training of Marketing Administration team as directed by manager
  22. Assist upset guests and handle guest complaints, alert site leadership to assist when necessary
  23. Maintain and promote open, positive communication with site leadership and corporate office
  24. Provide excellent customer service to all visitors
  25. Communicate essential information to other team members and give direction/delegate as needed
  26. Clear and timely communication with all site departments on all issues that may arise
  27. Ensure all reports are completed at the end of each day and are emailed to the appropriate individuals
  28. Ensure all various weekly vendor invoices are completed and sent to Manager, Administration for review and submission
  29. Work closely with management and assist Manager as directed
  30. Perform other related duties, new tasks and special projects as requested, provide directives to staff members when needed.

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

  1. High School Diploma or GED required
  2. Proven experience as a lead supervisor, Front Office Manager or Administrative Assistant for 2 plus years
  3. Advanced knowledge of computers and their various software applications
  4. Accurate data entry with attention to detail
  5. Ability to communicate effectively, both orally and in writing
  6. Excellent work ethic to include dependability, self- accountability, motivation to succeed and consistent work history
  7. Willingness to take on additional duties as requested by management during work hours
  8. Ability to deal effectively with conflict and manage difficult guest relation situations
  9. Ability to multi-task and effectively perform duties

OPTIONAL SKILLS A PLUS:

  1. Knowledge of Spinnaker Resorts and or the timeshare industry.

INTERESTED IN THIS POSITION?

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