Welcome Center Tour Desk Agent, Branson, MO


The Tour Desk Agent will be responsible for handling all tasks related to tour flow at the Sales Center.


 

DUTIES AND RESPONSIBILITIES:

  1.  Key holder responsible for opening/closing Sales Welcome Center
  2. Greet all inbound tours
  3. Obtain referrals from tours
  4. Make reconfirm calls to arrivals
  5. Preparing arrival packets
  6. Qualifying guests upon arrival
  7. Coordinate Tour Schedule for Sales – identify slots available on Sales Rep schedule and proactive solicit tour from appropriate source (OPC, In-house, minivac)
  8. Provide excellent hospitality and customer service to all tours
  9. Resolve concerns/challenges related to tour qualifications and gifting eligibility, distribute gifts as appropriate
  10. Recordkeeping of tour schedules including data entry and updates of tour information in SPI
  11. Send nightly recap reports (P3 chart, reconfirm chart, daily update)
  12. Cover other tour desks and locations if necessary or as seasonal volume shifts
  13. Performs other related duties & special projects as requested

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

  1. Ability to establish priorities, work independently, and proceed with objectives.
  2. Ability to communicate effectively, both orally and in writing.
  3. Excellent computer skills to include MS Office.
  4. Attention to detail.
  5. Positive and friendly attitude.
  6. Excellent work ethic to include dependability, ownership of tasks to completion, appropriate sense of urgency, willingness to assist others and trustworthiness.
  7. Flexibility on availability – the ability to switch work schedule based on seasonal volume and/or coverage for co-workers.

OPTIONAL SKILLS A PLUS:

  1. Knowledge of Spinnaker Resorts and or the timeshare industry.
  2. Prior experience in sales/customer service.

INTERESTED IN THIS POSITION?

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