Welcome Center Coordinator

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The Welcome Center Coordinator is responsible for overseeing the daily operations of the Welcome Center and Tour Reception Desk(s). This role will also be responsible for presenting to guests in a cordial and professional manner and will also provide excellent customer service, maintaining a pleasant work atmosphere.
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DUTIES AND RESPONSIBILITIES:

  • Perform all operational opening and closing functions for the Welcome Center and/or Tour Reception Desks.
  • Reconfirm arrivals via phone and prepare arrival packets.
  • Update guest demographic information in CRMS.
  • Check in all guests arriving on “mini vac” packages.
  • Qualify guests upon arrival.
  • Obtain referrals from tours and “mini vac” arrivals.
  • Distribute gifting premiums to pre-gifted tours.
  • Greet all inbound tours.
  • Record sales attendance.
  • Resolve concerns/challenges related to tour qualifications and gifting eligibility, distribute gifts as appropriate.
  • Perform audits of premiums to ensure control of inventory.
  • Check in/out tours, data enter sales personnel and update tour information in CRMS.
  • Perform data entry audits of tour information and distribution of gifts in CRMS for accuracy.
  • Sell tickets & make reservations at area restaurants and attractions.
  • Send nightly recap reports.
  • Promote and encourage a teamwork environment daily.
  • Participate in company trainings as requested.
  • Cover other tour desks and locations if necessary or as seasonal volume shifts.
  • Provide excellent hospitality and customer service to all property guests.
  • Maintain open and positive communication with other site departments such as sales, marketing, and operations to ensure resolution of any customer issues.
  • Perform other related duties & special projects as requested by their Manager.
  • Maintain an appropriate and neat appearance of the daily uniform.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

  • Ability to establish priorities, work independently, and proceed with objectives.
  • Ability to communicate effectively, both orally and in writing.
  • Excellent computer skills to include MS Office.
  • Attention to detail.
  • Positive and friendly attitude.
  • Maintain an organized and professional workspace.
  • Excellent work ethic to include dependability, ownership of tasks to completion, appropriate sense of urgency, willingness to assist others and trustworthiness.
  • Flexibility on availability – the ability to switch work schedule based on seasonal volume and/or coverage for co-workers.
  • Ability to adapt to changing environment.

 OPTIONAL SKILLS A PLUS:

  • Knowledge of Spinnaker Resorts and/or the Timeshare industry.
  • Prior experience in sales/customer service.

 

 

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