JOB DESCRIPTION SUMMARY
The Welcome Center Coordinator is responsible for overseeing the daily operations of the Welcome Center and Tour Reception desk(s). Present a cordial and professional manner to guests and provide excellent customer service maintaining a pleasant working atmosphere.
DUTIES AND RESPONSIBILITIES
- Perform all operational opening and closing functions for the Welcome Center and/or Tour Reception desks
- Reconfirm arrivals via phone and prepare arrival packets
- Update guest demographic information in CRMS
- Check in all guests arriving on “mini vac” packages
- Qualify guests upon arrival
- Obtain referrals from tours and “mini vac” arrivals
- Distribute gifting premiums to pre-gifted tours
- Greet all inbound tours
- Record sales attendance
- Resolve concerns/challenges related to tour qualifications and gifting eligibility, distribute gifts as appropriate
- Perform audits of premiums to ensure control of inventory
- Check in/out tours, data enter sales personnel and update tour information in CRMS
- Perform data entry audits of tour information and distribution of gifts in CRMS for accuracy
- Sell tickets & make reservations at area restaurants and attractions
- Send nightly recap reports
- Promote and encourage a teamwork environment daily
- Participate in company trainings as requested
- Cover other tour desks and locations if necessary or as seasonal volume shifts
- Provide excellent hospitality and customer service to all property guests
- Maintain open and positive communication with other site departments such as sales, marketing, and operations to ensure resolution of any customer issues
- Perform other related duties & special projects as requested by manager
- Maintain an appropriate and neat appearance of the daily uniform
KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED
- Ability to establish priorities, work independently, and proceed with objectives
- Ability to communicate effectively, both orally and in writing
- Excellent computer skills to include MS Office
- Attention to detail
- Positive and friendly attitude
- Maintain an organized and professional workspace
- Excellent work ethic to include dependability, ownership of tasks to completion, appropriate sense of urgency, willingness to assist others and trustworthiness
- Flexibility on availability – the ability to switch work schedule based on seasonal volume and/or coverage for co-workers
- Ability to adapt to changing environment
OPTIONAL SKILLS A PLUS
- Knowledge of Spinnaker Resorts and or the timeshare industry
- Prior experience in sales/customer service
BENEFITS
- Weekly Pay and Direct Deposit
- Health Insurance (Medical/Vision/Dental)
- Company-Paid Life Insurance
- Paid Time Off (PTO) Program
- Paid Vacation and Holiday Pay
- 401 (K) Retirement Plan with a Company Match (based on eligibility)
- Employee Wellness Programs, including Employee Health Fairs and RALLY.
- Fitness Center Reimbursement
- Ongoing Professional Development Opportunities
- Employee Family & Friends Discounted Stays
- Various Employee Discounts (Local Businesses and National Retailers)
- Employee Recognition and Appreciation Events (Annual Employee Picnic & Holiday Party)
- Company-Supplied Uniforms and Equipment (Applicable Positions)
- Flexible Work Schedules
