Welcome Center Coordinator

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Are you looking for an exciting position where you can meet guests and owners from around the world? The Welcome Center Coordinator is responsible for overseeing the daily operations of the Welcome Center and Tour Reception desk(s). Present a cordial and professional manner to guests and provide excellent customer service maintaining a pleasant working atmosphere.

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DUTIES AND RESPONSIBILITIES

  • Perform all operational opening and closing functions for the Welcome Center and/or Tour Reception desks
  • Reconfirm arrivals via phone and prepare arrival packets
  • Update guest demographic information in CRMS
  • Check in all guests arriving on “mini vac” packages
  • Qualify guests upon arrival
  • Obtain referrals from tours and “mini vac” arrivals
  • Distribute gifting premiums to pre-gifted tours
  • Greet all inbound tours
  • Record sales attendance
  • Resolve concerns/challenges related to tour qualifications and gifting eligibility, distribute gifts as appropriate
  • Perform audits of premiums to ensure control of inventory
  • Check in/out tours, data enter sales personnel and update tour information in CRMS
  • Perform data entry audits of tour information and distribution of gifts in CRMS for accuracy
  • Sell tickets & make reservations at area restaurants and attractions
  • Send nightly recap reports
  • Promote and encourage a teamwork environment daily
  • Participate in company trainings as requested
  • Cover other tour desks and locations if necessary or as seasonal volume shifts
  • Provide excellent hospitality and customer service to all property guests
  • Maintain open and positive communication with other site departments such as sales, marketing, and operations to ensure resolution of any customer issues
  • Perform other related duties & special projects as requested by manager
  • Maintain an appropriate and neat appearance of the daily uniform

 

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED

           

  • Ability to establish priorities, work independently, and proceed with objectives
  • Ability to communicate effectively, both orally and in writing
  • Excellent computer skills to include MS Office
  • Attention to detail
  • Positive and friendly attitude
  • Maintain an organized and professional workspace
  • Excellent work ethic to include dependability, ownership of tasks to completion, appropriate sense of urgency, willingness to assist others and trustworthiness
  • Flexibility on availability – the ability to switch work schedule based on seasonal volume and/or coverage for co-workers
  • Ability to adapt to changing environment

 OPTIONAL SKILLS A PLUS

  •  Knowledge of Spinnaker Resorts and or the timeshare industry
  • Prior experience in sales/customer service

 

WORKING CONDITIONS AND ENVIRONMENT

Physical Demands: Primary functions require sufficient physical ability and mobility to work in a front desk setting; to stand for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull up to 30 pounds of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; and to verbally communicate information.
Vacation: Vacation is generally unavailable during peak time;

Memorial Day through Labor Day

Working Conditions: Full time position;

Varied work schedules to include; evening, holiday, and weekend hours. Occasional overtime may be required based on business demands.

Environment: Work is performed primarily in a fast-paced environment with frequent interruptions.

 

INTERESTED IN THIS POSITION?

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