JOB DESCRIPTION SUMMARY
The primary focus of this position is to promote Spinnaker Resorts and various partners. This position will coordinate the Visitor Center whereby creating the desired atmosphere, increasing tour traffic, and ultimately booking tours.
DUTIES AND RESPONSIBILITES
- Maintains a creative, upbeat, and fun atmosphere at the Visitor Center
- Implements new or revised procedures related to increasing tour flow
- Provides excellent Customer Service to Visitors
- Assists with the registration (check-in) for mini-vacation participants
- Contact guest prior to arrival, manage expectations and prepare gift packages.
- Communicate between departments to be sure we are prepared for mini-vacation arrivals to Spinnaker Resort, which includes Telemarketing centers, Hotels and condos, property management & tour desk
- Performs other related duties & special projects as requested
KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED
- Excellent computer skills to include MS Office
- Accurate data entry with attention to detail
- Ability to communicate effectively, both orally and in writing
- Excellent work ethic to include dependability, self- accountability, motivation to succeed and consistent work history
- Willingness to take on additional duties as requested by management during work hours
- Willingness to work at least 1 weekend day and be flexible when needed
OPTIONAL SKILLS A PLUS
- Knowledge of Spinnaker Resorts and or the timeshare industry
- Prior experience in customer service
BENEFITS
- Weekly Pay and Direct Deposit
- Health Insurance (Medical/Vision/Dental)
- Company-Paid Life Insurance
- Paid Time Off (PTO) Program
- Paid Vacation and Holiday Pay
- Fitness Center Reimbursement
- Ongoing Professional Development Opportunities
- Employee Family & Friends Discounted Stays
- Various Employee Discounts (Local Businesses and National Retailers)
- Company-Supplied Uniforms and Equipment (Applicable Positions)
- Flexible Work Schedules
