Verification Representative

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JOB DESCRIPTION SUMMARY

The Verification Representative will assist and support the Verification and Sales Departments with various tasks and projects to include, but not limited to, all communication, tracking, and reporting related to customers with Pending down payments; collection and resolution of Loan 1st payment defaults; resolution of sales related issues within 60 days of full down date; and resolution of other new owner concerns as needed, as well as tracking and reporting on various departmental and other company initiatives.

 

DUTIES AND RESPONSIBILITIES

  • Ensure proper communication is made and documented with regards to all PENDER payments, including but not limited to welcome, reminder, and resolution communications, etc. according to the predetermined procedure(s).
  • Resolution of defaulted and charged-back loans beginning at approximately 60 days of default with goal of making current and ensuring continued customer satisfaction with their purchase through at least 12 timely loan payments
  • Daily and weekly reporting of progress/efforts of 1st payment default resolutions, PENDER payment collection, and all applicable sales related issues.
  • Resolve underlying contractual concerns that have caused any PENDER Down Payment Delinquencies or Loan Defaults
  • Address Sales Related or other New Owner Issues, typically arising within 60 days of the full down date, as assigned by the Corporate Verification Manager with goal of reaching amicable solution to client concerns (e.g. Late Cancellation requests, Paperwork Errors, Sales Incentive Expectations. etc.)
  • Enter all information into tracking Spreadsheets and /or Database.
  • Ensure that all issues have been resolved timely
  • Maintain and create additional logs and spreadsheets as needed
  • Perform other related duties as required.

 

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED

  • Ability to effectively deal with people and situations
  • Ability to Problem Solve and think outside of the box if necessary to reach reasonable resolutions
  • Ability to prioritize, work independently and proceed with objectives
  • Ability to communicate effectively, both orally and in writing
  • Excellent attention to detail
  • Timeshare experience
  • Proficient in Microsoft Office with emphasis on Word, Excel and use of Access (SQL Based Databases).
  • Customer Service experience necessary as well as excellent telephone etiquette.
  • Knowledge of the Vacation Ownership industry, modern and current sales philosophies.

 

OPTIONAL SKILLS A PLUS

  • SC Notary Public
  • Legal/financial principles governing Timeshare/real estate contract

 

BENEFITS

  • Weekly Pay and Direct Deposit
  • Health Insurance (Medical/Vision/Dental)
  • Company-Paid Life Insurance
  • Paid Time Off (PTO) Program
  • Paid Vacation and Holiday Pay
  • 401 (K) Retirement Plan with a Company Match (based on eligibility)
  • Employee Wellness Programs, including Employee Health Fairs and RALLY.
  • Fitness Center Reimbursement
  • Ongoing Professional Development Opportunities
  • Employee Family & Friends Discounted Stays
  • Various Employee Discounts (Local Businesses and National Retailers)
  • Employee Recognition and Appreciation Events (Annual Employee Picnic & Holiday Party)
  • Company-Supplied Uniforms and Equipment (Applicable Positions)
  • Flexible Work Schedules

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