Tour Desk Agent

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JOB DESCRIPTION SUMMARY

The Tour Desk Agent primary focus will be to handle all tasks related to tour flow at Sales Centers.

 

DUTIES AND RESPONSIBILITIES

  • Key holder responsible for opening Sales Center
  • Set up and coordination of breakfasts and lunches
  • Greet all inbound tours
  • Coordinate Tour Schedule for Sales – identify slots available on Sales Rep schedule and proactive solicit tour from appropriate source (OPC, In-house, minivac)
  • Provide excellent hospitality and customer service to all tours
  • Resolve concerns/challenges related to tour qualifications and gifting eligibility, distribute gifts as appropriate
  • Recordkeeping of tour schedules including data entry and updates of tour information in SPI
  • Cover other tour desks and locations if necessary or as seasonal volume shifts
  • Performs other related duties & special projects as requested

 

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED

  • Ability to establish priorities, work independently, and proceed with objectives
  • Ability to communicate effectively, both orally and in writing
  • Excellent computer skills to include MS Office
  • Attention to detail
  • Positive and friendly attitude
  • Excellent work ethic to include dependability, ownership of tasks to completion, appropriate sense of urgency, willingness to assist others and trustworthiness
  • Flexibility on availability – the ability to switch work schedule based on seasonal volume and/or coverage for co-workers

 

OPTIONAL SKILLS A PLUS

  • Knowledge of Spinnaker Resorts and or the timeshare industry
  • Prior experience in sales/customer service

 

BENEFITS

  • Weekly Pay and Direct Deposit
  • Health Insurance (Medical/Vision/Dental)
  • Company-Paid Life Insurance
  • Paid Time Off (PTO) Program
  • Paid Vacation and Holiday Pay
  • Employee Wellness Programs, including Employee Health Fairs and RALLY.
  • Fitness Center Reimbursement
  • Ongoing Professional Development Opportunities
  • Employee Family & Friends Discounted Stays
  • Various Employee Discounts (Local Businesses and National Retailers)
  • Employee Recognition and Appreciation Events (Annual Employee Picnic & Holiday Party)
  • Company-Supplied Uniforms and Equipment (Applicable Positions)
  • Flexible Work Schedules

INTERESTED IN THIS POSITION?

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