OPC Manager


The OPC Manager is responsible for planning, organizing, implementing, and overseeing the daily operations of the Off Property Contact program. This position will also be responsible for recruiting, training, and supervising a staff of OPC Representative. This role will also develop and implement new procedures to enhance ongoing OPC activities to generate resources in support of development activities.



  1. Conduct in-field training, educating, and motivating of all OPC staff daily.
  2. Manages dress code and rules and processes of all staff and locations that generate tours.
  3. Provides advanced training/classroom training to all underperforming staff and new hires.
  4. Keeps all locations looking professional, cleaned, and stocked with all approved marketing materials.
  5. Recruits new hires and re-hires.
  6. Manages housing expenses and chargebacks in conjunction with the Marketing Director’s direction.
  7. Manage company expectations of package sales.
  8. Manages staff by hours per tour and VPG numbers dictated by budgets.
  9. Responsible for all setups and break downs of special events, shows, fairs and any other additional tour/lead generating locations.
  10. Develops, revises, and implements strategies to meet and exceed tour and VPG goals.
  11. Plans and projects OPC budgets, plans, and goals; prepares program proposals and evaluation reports.
  12. Supervises personnel, which typically includes recommendations for hiring, firing, performance evaluation, training, work allocation, and problem resolution.
  13. Liaison with the key OPC locations to ensure Spinnaker maintains the highest level of professionalism and integrity with the location contacts.
  14. Performs other related duties & special projects as requested.


  1. Must possess a High School Diploma or GED.
  2. Strong knowledge of and skilled in negotiation.
  3. Strong knowledge of the organization’s products, services, and sales techniques.
  4. Basic knowledge of vacation ownership and travel exchange companies.
  5. Knowledgeable and competent in completing paperwork pertaining to vacation package sales and OPC tours.
  6. Knowledge of standard office practices, procedures, routines, and equipment.
  7. Knowledge of all Microsoft Office products and proficient in the usage of.
  8. Knowledge of computers and skilled in the usage of.
  9. Ability to set goals and objectives while demonstrating excellent organizational skills.
  10. Ability to assist and support others using tact, patience, and courtesy.
  11. Ability to accept new and changing responsibilities.
  12. Ability to accurately prepare detailed forms and documents.
  13. Ability to research and prepare basic statistical reports and analyses.
  14. Ability to effectively convey information to Managers and Supervisors alike, as well as to all employees.
  15. Ability to exercise good judgment and maintain confidentiality of critical and sensitive information, verbal conversations, financial matters, and reports.
  16. Ability to work independently and seek out answers on own, self-starter.
  17. Ability to deal effectively with conflict and manage difficult situations.
  18. Ability to work under pressure with frequent interruptions.
  19. Ability to establish and maintain complex record keeping systems.
  20. Ability to lead and mentor a team.
  21. Ability to exude confidence, while being professional and courteous.
  22. Ability to communicate effectively in a professional manner using tact, patience and courtesy, both verbally and in writing.
  23. Ability to establish and maintain effective working relationships with peers, employees, and management.
  24. Ability to provide strong attention to detail and problem solve.
  25. Ability to exhibit a positive attitude and thrive in a fast-paced environment under pressure of deadlines.
  26. Ability to multi-task using excellent organizational and planning skills.
  27. Ability to listen, comprehend, interpret, and apply directives.


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