Laundry Supervisor

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JOB DESCRIPTION SUMMARY

To directly assist the Housekeeping Manager plan, coordinate, and oversee the Laundry staff in the daily operations of a highly presentable Gold Crown (RCI) 5-Star (II) vacation interval resort operation.

 

DUTIES AND RESPONSIBILITIES

Supervision

  • Assist in daily operation and responsible for production results in Laundry.
  • Responsible for HotSOS and completion of all housekeeping guest requests at all properties.
  • When requested, assist the Housekeeping Manager with projects, tasks, and assigned reports.
  • Train personnel in the use of laundry equipment, computer software, the standard procedures for performing various tasks, and safety procedures and standards.
  • Monitor staff performance as directed by the Department Manager.
  • Supervise work schedules for staff when assigned.
  • Maintain a productive relationship with co-workers, contractors, vendors, and management.
  • Be committed to the mission of SDC Properties Inc “to establish a lifelong relationship with our owners and guests and to guide them through a memorable vacation experience, primarily through our committed, experienced, knowledgeable and caring staff.”

 

Specific Tasks and Assignments

  • Maintain positive and productive relationships with contractors, vendors, management staff, and co-workers.
  • Assist in supervising of work schedules for staff as directed by housekeeping manager.
  • Seek out and execute cost controls in all areas of responsibility.
  • Oversee daily operation and results of the Laundry staff as assigned.
  • Observe staff in all areas of responsibility (i.e., company protocol, uniforms, schedules, punctuality, reports, and guest interaction.) Address staff short-comings and report to Manager upon occurrences.
  • Daily oversight of progression in Laundry.
  • Assist with maintaining Premier and Gold Crown Status with II/RCI.
  • Responsible for damage inventory counts on linen items and reports.
  • Be available to cover Laundry/Housekeeping when needed (i.e., employees sick, vacations, PTO.)
  • Generate operation reports as follows but not limited to:
    • Arrival Reports (Daily)
    • Departure Reports
    • Vacant Clean Reports
  • Provide Housekeeping Manager with daily task assistance
    • Inspect rooms when necessary
    • Update rooms in SPI.
    • Clean items found unsatisfactory by guest, and report issue and quality to housekeeping manager.
    • Stock/Deliver any items that are needed.

 

Administration/General

  • Assist the Housekeeping Manager in monitoring operating and capital expenditure budgets for Laundry, condo items and guest amenities at all properties.
  • Assist in planning off season (White Time) projects.
  • Relay critical information about matters related to Housekeeping and Laundry (staff related and procedural related) to the Housekeeping Manager.
  • Perform any other duties as requested and/or assigned in order to maintain the smooth operation of the Housekeeping Department in all areas of responsibility.
  • Assist in maintaining appropriate files to track work to be done and work completed.
  • Be punctual in reporting to work and starting duties.
  • Maintain a professional appearance and demeanor at all times to give a positive first impression of the Resort and SDC.
  • Plan Laundry projects as assigned.
  • Assist the Housekeeping Department manager as requested.
  • Be a proactive member of the Team seeking to exceed the mission of Southwind Management Corp. Inc.

 

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED

  • High School Diploma or GED
  • Desire 2 years’ experience in Laundry position or related field.
  • Desire 1 year supervisory experience in related or applicable field
  • Strong organizational skills and the ability to be attentive to details
  • Proficient in reading, writing, and communicating in English.
  • Microsoft Word, Excel & e-mail proficiency.
  • Be customer service oriented and display an obvious people-person personality.
  • General and technical knowledge in housekeeping and laundry procedures
  • Ability to train and supervise staff in all areas of laundry and housekeeping.
  • Ability to work weekends, holidays, and overtime as needed.
  • Ability to walk/stand extensively, climb stairs, and lift 50lbs or more.
  • Valid Driver’s license in good standing and reliable transportation.

 

BENEFITS

  • Weekly Pay and Direct Deposit
  • Health Insurance (Medical/Vision/Dental)
  • Company-Paid Life Insurance
  • Paid Time Off (PTO) Program
  • Paid Vacation and Holiday Pay
  • 401 (K) Retirement Plan with a Company Match (based on eligibility)
  • Employee Wellness Programs, including Employee Health Fairs and RALLY.
  • Fitness Center Reimbursement
  • Ongoing Professional Development Opportunities
  • Employee Family & Friends Discounted Stays
  • Various Employee Discounts (Local Businesses and National Retailers)
  • Employee Recognition and Appreciation Events (Annual Employee Picnic & Holiday Party)
  • Company-Supplied Uniforms and Equipment (Applicable Positions)
  • Flexible Work Schedules

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