JOB DESCRIPTION SUMMARY
To directly assist the Housekeeping Manager plan, coordinate, and oversee the Laundry staff in the daily operations of a highly presentable Gold Crown (RCI) 5-Star (II) vacation interval resort operation.
DUTIES AND RESPONSIBILITIES
Supervision
- Assist in daily operation and responsible for production results in Laundry.
- Responsible for HotSOS and completion of all housekeeping guest requests at all properties.
- When requested, assist the Housekeeping Manager with projects, tasks, and assigned reports.
- Train personnel in the use of laundry equipment, computer software, the standard procedures for performing various tasks, and safety procedures and standards.
- Monitor staff performance as directed by the Department Manager.
- Supervise work schedules for staff when assigned.
- Maintain a productive relationship with co-workers, contractors, vendors, and management.
- Be committed to the mission of SDC Properties Inc “to establish a lifelong relationship with our owners and guests and to guide them through a memorable vacation experience, primarily through our committed, experienced, knowledgeable and caring staff.”
Specific Tasks and Assignments
- Maintain positive and productive relationships with contractors, vendors, management staff, and co-workers.
- Assist in supervising of work schedules for staff as directed by housekeeping manager.
- Seek out and execute cost controls in all areas of responsibility.
- Oversee daily operation and results of the Laundry staff as assigned.
- Observe staff in all areas of responsibility (i.e., company protocol, uniforms, schedules, punctuality, reports, and guest interaction.) Address staff short-comings and report to Manager upon occurrences.
- Daily oversight of progression in Laundry.
- Assist with maintaining Premier and Gold Crown Status with II/RCI.
- Responsible for damage inventory counts on linen items and reports.
- Be available to cover Laundry/Housekeeping when needed (i.e., employees sick, vacations, PTO.)
- Generate operation reports as follows but not limited to:
- Arrival Reports (Daily)
- Departure Reports
- Vacant Clean Reports
- Provide Housekeeping Manager with daily task assistance
- Inspect rooms when necessary
- Update rooms in SPI.
- Clean items found unsatisfactory by guest, and report issue and quality to housekeeping manager.
- Stock/Deliver any items that are needed.
Administration/General
- Assist the Housekeeping Manager in monitoring operating and capital expenditure budgets for Laundry, condo items and guest amenities at all properties.
- Assist in planning off season (White Time) projects.
- Relay critical information about matters related to Housekeeping and Laundry (staff related and procedural related) to the Housekeeping Manager.
- Perform any other duties as requested and/or assigned in order to maintain the smooth operation of the Housekeeping Department in all areas of responsibility.
- Assist in maintaining appropriate files to track work to be done and work completed.
- Be punctual in reporting to work and starting duties.
- Maintain a professional appearance and demeanor at all times to give a positive first impression of the Resort and SDC.
- Plan Laundry projects as assigned.
- Assist the Housekeeping Department manager as requested.
- Be a proactive member of the Team seeking to exceed the mission of Southwind Management Corp. Inc.
KNOWLEDGE, SKILLS AND ABILITIES REQUIRED
- High School Diploma or GED
- Desire 2 years’ experience in Laundry position or related field.
- Desire 1 year supervisory experience in related or applicable field
- Strong organizational skills and the ability to be attentive to details
- Proficient in reading, writing, and communicating in English.
- Microsoft Word, Excel & e-mail proficiency.
- Be customer service oriented and display an obvious people-person personality.
- General and technical knowledge in housekeeping and laundry procedures
- Ability to train and supervise staff in all areas of laundry and housekeeping.
- Ability to work weekends, holidays, and overtime as needed.
- Ability to walk/stand extensively, climb stairs, and lift 50lbs or more.
- Valid Driver’s license in good standing and reliable transportation.
BENEFITS
- Weekly Pay and Direct Deposit
- Health Insurance (Medical/Vision/Dental)
- Company-Paid Life Insurance
- Paid Time Off (PTO) Program
- Paid Vacation and Holiday Pay
- 401 (K) Retirement Plan with a Company Match (based on eligibility)
- Employee Wellness Programs, including Employee Health Fairs and RALLY.
- Fitness Center Reimbursement
- Ongoing Professional Development Opportunities
- Employee Family & Friends Discounted Stays
- Various Employee Discounts (Local Businesses and National Retailers)
- Employee Recognition and Appreciation Events (Annual Employee Picnic & Holiday Party)
- Company-Supplied Uniforms and Equipment (Applicable Positions)
- Flexible Work Schedules