In-House Marketing Representative

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The In-House Marketing Representative is responsible for on-site tour generation at timeshare check-in, on-site tour generation via telephone, and on-site promotional events for the purpose of timeshare solicitation.


 

DUTIES AND RESPONSIBILITIES:

  1. Representing sales/marketing at check-in on Saturday and Sunday.
  2. Booking owners and guests at check-in for a timeshare tour with our In-house department.
  3. Booking owners and guests via telephone for a timeshare tour with our In-house department.
  4. Book owner leads for Bounce Back packages and road shows through face to face interaction and by phone.
  5. Providing concierge services to our owners and guests at check-in and via telephone.
  6. Assisting owners and guests with issues by referring information to engineering and owner services.
  7. Entering all booking data into SPI for generating tour arrival reports.
  8. Planning, hosting and/or attending two or three events throughout the week such as a breakfast, BBQ’s, cocktail party, orientations for the owners and guests.
  9. Creating and delivering invitations and other correspondence to the timeshare villas for the purpose of generating tours.
  10. Maintaining levels of tour volume, gifting limits, and penetration goals as dictated by management.
  11. Performing other related duties & special projects as requested.

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

  1. Ability to effectively deal with people and situations.
  2. Ability to communicate effectively, both orally and in writing.
  3. Excellent phone etiquette.
  4. Proficient with Microsoft Office.
  5. Type 30+ words per minute.
  6. Ability to establish priorities, work independently, and proceed with objectives without supervision.
  7. Ability to handle and resolve recurring problems.

OPTIONAL SKILLS A PLUS:

  1. Knowledge of Spinnaker Resorts and or the timeshare industry.
  2. Prior experience in Sales/Customer Service.

INTERESTED IN THIS POSITION?

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