In-House Marketing Representative

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JOB DESCRIPTION SUMMARY

The In-House Marketing Representative is responsible for on-site tour generation at timeshare check-in, on-site tour generation via telephone, and on-site promotional events for the purpose of timeshare solicitation.

 

RESPONSIBILITIES

  • Representing sales/marketing at check-in on Saturday and Sunday
  • Booking owners and guests at check-in for a timeshare tour with our in house department
  • Booking owners and guests via telephone for a timeshare tour with our in house department
  • Book owner leads for Bounce Back packages and road shows through face to face interaction and by phone
  • Providing concierge services to our owners and guests at check-in and via telephone
  • Assisting owners and guests with issues by referring information to engineering and owner services
  • Entering all booking data into SPI for generating tour arrival reports
  • Planning, hosting and/or attending two or three events throughout the week such as a breakfast, BBQ’s, cocktail party, orientations for the owners and guests
  • Creating and delivering invitations and other correspondence to the timeshare villas for the purpose of generating tours
  • Maintaining levels of tour volume, gifting limits, and penetration goals as dictated by management
  • Performing other related duties & special projects as requested

 

REQUIRED KNOWLEDGE, SKILLS, and QUALIFICATIONS

  • Ability to effectively deal with people and situations
  • Ability to communicate effectively, both orally and in writing
  • Excellent phone etiquette
  • Proficient with Microsoft Office
  • Type 30+ words per minute
  • Ability to establish priorities, work independently, and proceed with objectives without supervision
  • Ability to handle and resolve recurring problems

 

OPTIONAL SKILLS A PLUS

  • Knowledge of Spinnaker Resorts and or the timeshare industry
  • Prior experience in Sales/Customer Service

 

BENEFITS

(Full-time employees are eligible for our benefits)

  • Weekly Pay and Direct Deposit
  • Health Insurance (Medical/Vision/Dental)
  • Company-Paid Life Insurance
  • Paid Time Off (PTO) Program
  • Paid Vacation and Holiday Pay
  • Employee Wellness Programs, including Employee Health Fairs and RALLY.
  • Fitness Center Reimbursement
  • Ongoing Professional Development Opportunities
  • Employee Family & Friends Discounted Stays
  • Various Employee Discounts (Local Businesses and National Retailers)
  • Employee Recognition and Appreciation Events (Annual Employee Picnic & Holiday Party)
  • Company-Supplied Uniforms and Equipment (Applicable Positions)
  • Flexible Work Schedules

INTERESTED IN THIS POSITION?

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