In-House Marketing Representative

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JOB DESCRIPTION SUMMARY

The In-House Marketing Representative will, under general supervision, provide excellent customer service, book qualified tours, keep up with daily inventory of premiums, enter premiums for pre-gifted guests, gift all In-House tours, and make daily calls to confirm tour.

 

DUTIES AND RESPONSIBILITIES

  • Book qualified tours for sales presentations.
    • Contact eligible guests’ pre-arrival and book tours.
    • Upon guests’ arrival, confirm tour date and time.
    • For those not already scheduled, attempt to book tour; either at check-in or contact in unit.
    • Those that choose not to tour or without spouse pitch and sell FTF (face-to-face) packages.
    • Data enter booked tours into CRMS, include agreed upon premiums.
  • Pre-gift premiums, when needed, and follow proper procedures: fill out pre-gifting form and send guest to pre-gifting desk.
  • Prepare Welcome Packages for check in arrivals, issue package at check- in, deliver package to guests’ unit if not issued at check-in.
  • Distribute car passes to check in guests.
  • Answer general questions about the area and assist resort guests with various customer service tasks.
  • Maintain open communication and correspondence directly with Manager.
  • Maintain effective working relations with others.
  • Continuously display initiative and ingenuity in performing tasks.
  • Perform additional or different duties, from those set forth above, to address business needs and changing business practices.
  • Perform work with integrity; uphold organizational values following all company policies and procedures.
  • Comply with the established rules of operation and the handling of confidential data.
  • Maintain appropriate dress code, personal hygiene, and grooming consistent with the established policy of the company.
  • Must be punctual with a positive attitude.

 

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED

  • Basic knowledge of vacation ownership and travel exchange companies.
  • Basic knowledge of timeshare operations.
  • Knowledge of computers and the various software applications required, proficient in the usage of.
  • Knowledge of Microsoft Office programs including, but not limited to, Excel, Word, and Outlook, proficient in the usage of.
  • Ability to set goals and objectives while demonstrating excellent organizational skills.
  • Ability to operate office equipment/systems (e.g., Copier, Faxing, E-Mail, Scanning documents).
  • Ability to multi-task and effectively perform duties.
  • Ability to communicate effectively, both verbally and in writing.
  • Ability to pay attention to detail with strong proofreading skills.
  • Ability to work well as a team utilizing excellent interpersonal skills.
  • Ability to establish and maintain effective working relationships with peers, employees, and management.
  • Ability to deal effectively with conflict and manage difficult situations.
  • Ability to assist and support others using tact, patience, and courtesy.
  • Ability to accept new and changing responsibilities

 

BENEFITS

  • Weekly Pay and Direct Deposit
  • Health Insurance (Medical/Vision/Dental)
  • Company-Paid Life Insurance
  • Paid Time Off (PTO) Program
  • Paid Vacation and Holiday Pay
  • Fitness Center Reimbursement
  • Ongoing Professional Development Opportunities
  • Employee Family & Friends Discounted Stays
  • Various Employee Discounts (Local Businesses and National Retailers)
  • Employee Recognition and Appreciation Events (Annual Employee Picnic & Holiday Party)
  • Company-Supplied Uniforms and Equipment (Applicable Positions)
  • Flexible Work Schedules

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