Housekeeping Manager

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JOB DESCRIPTION SUMMARY

The Housekeeping Manager is responsible for planning, organizing, and developing the overall daily operation of the timeshare housekeeping department in a manner so as to ensure that the highest standards of cleanliness are maintained at all times in villas and common areas.

 

DUTIES AND RESPONSIBILITIES

  • Manage the daily workload of the timeshare housekeeping staff consisting of Supervisors, Common Area Housekeepers, Housemen, and Contractors, including planning, organizing, and supervising staff to accomplish the goals set forth above.
  • Coordinate annual clean schedules with clean contractors.
  • Ensure inspectors maintain in unit inventory counts of housewares.
  • Ensure checklist tools manage workflow and unit inventory effectively.
  • Assist with establishing daily routines and workloads for staff, including utilizing HotSOS to generate reports for individual employees to monitor time management and job performance, as well as to improve efficiency.
    • Demonstrate the ability to schedule cleans for any given day and ‘Open’ the department.
    • Demonstrate the ability to troubleshoot a day where something in room preparations goes wrong.
  • Oversee and inspect the work performed by the employees in their assigned jobs by routinely inspecting villas, hotel rooms and common areas at all locations, including reporting maintenance issues to the appropriate individuals for entry into HotSOS.
  • Work closely with Management Team and Supervisors to ensure a smooth daily operation of the Housekeeping Dept.
  • Take on responsibility for Lost & Found program including logging found items, communication with guests and cleaning contractors to obtain missing items, and returning items to guests.
  • Track inventory of guest supplies, condo items, linens, terry and operational supplies, including taking inventory and preparing orders.
  • Oversee the inventory and restocking of all Housekeeping storage closets at all properties, either personally or as delegated to Supervisors.
  • Manage all housekeeping projects being performed in Timeshare Resorts, including, but not limited to, taking all steps necessary to bring each project to successful completion in the allotted timeframe, reporting progress and/or problems to the Director, on a regular and timely basis.
  • Cover Housekeeping Office as necessary.
  • Ensure the proper maintenance of all equipment, deciding for repair and/or replacement of used and damaged equipment.
  • Manage all Housekeeping staff and labor issues to include recruiting, hiring, counseling, discipline, performance evaluations and payroll.
  • Manage budgets, purchasing and expenses related to Housekeeping Department.
  • Ensure all housekeeping staff successfully complete all corporate and statutory required training.
  • Provide data, analysis, and information to the AGM and GM for strategic operational planning.

 

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED

  • Previous experience managing a team of employees through motivation, coaching and development.
  • The ability to anticipate business needs, having the flexibility to quickly adapt to changing situations with ease. Ability to multitask.
  • Capable of using independent judgment/solid decision-making skills.
  • Excellent (English) oral and written communication skills for interaction with the public, guests, staff, and cleaning contractors, while using tact and poise.
  • Experienced in interacting effectively with all levels of management, guests, staff, vendors, contractors, both inside and outside of the company.
  • Self-motivated to accomplish goals, with a strong sense of responsibility.
  • Demonstrated sound organizational skills.
  • Proven job reliability, diligence, dedication and attention to detail.
  • Administrative skills to include typing ability. Computer literate; proficient at Microsoft Word, Excel, and TEAMS.
  • Pleasant personality, ability to be tactful and maintain professional composure at all times when working with people.
  • Ability to quickly learn and have a full understanding of new software programs such as SPI and HotSOS.
  • Good organizational skills; ability to maintain accurate files on a variety of projects.
  • Ability to understand written and verbal instructions and carry them out without direct supervision.
  • Must be willing to work weekends and some holidays. Must be flexible as to scheduling due to vacations and time off of other staff.
  • 4-5 years supervisory experience in housekeeping and/or hospitality field.
  • Must be able to climb stairs and be on feet for the majority of an 8-hour day.
  • Must be able to lift up to 35 lbs.
  • Must be able to climb stepladders safely.
  • Must be able to communicate using two-way radios, telephones, and text messages.
  • Knowledge of OSHA and safety standards within the Housekeeping Department.

 

OPTIONAL SKILLS A PLUS

  • Proficient in Spanish
  • Proficient in other non-English languages

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