Guest Services Agent, Hilton Head SC


The Guest Services Agent is responsible for the daily operation of the Front Desk at a highly presentable Gold Crown (RCI) and Premier (II) vacation Interval Resort.



  1. Daily operations of the Front Desk at all Hilton Head Island Resorts.
  2. When requested, assist the Front Desk Department Manager with projects, tasks, and assigned reports.
  3. Become knowledgeable in the use of computer software, the standard procedures for performing various tasks, and safety procedures and standards.
  4. Adheres to work schedules provided by the Front Desk Manager.
  5. Maintain a productive relationship with co-workers and management.
  6. Be committed to the mission of Spinnaker Resorts: “To establish a lifelong relationship with our owners and guests and to guide them through a memorable vacation experience, primarily through our committed, experienced, knowledgeable, and caring staff.”
  7. Backup support to others, special projects as requested, and/or any legitimate business task within the scope of responsibilities.


  1. Recommend the necessary supplies for the daily operation of the Front Desk when needed.
  2. Oversee and monitor front desk inventories.
  3. Ability to assist staff in all areas of the Front Desk in the following areas but not limited to: extensive employee training, knowledge of multiple reservations software, exchange programs, scheduling, exceptional customer service skills, problem solving, procedure development and implementation.
  4. Promote, execute, and encourage incentive programs.
  5. Ensure Front Desk is performing excellent customer service skills and techniques.
  6. Observe all areas of responsibility (i.e., company protocol, uniforms, schedules, punctuality, reports and guest interaction).
  7. Lost and found procedures for items turned into the Front Desk.
  8. Be available to cover the Front Desk when needed (i.e., employees sick, vacations, PTO).
  9. Generate operation reports.


Please provide the information requested below.

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