Gate Attendant

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The Gate Attendant serves as the evening and weekend contact to owners and guests providing general information, check-in assistance, and first-class customer service.  This position is responsible for securing all common areas on the Resort property.

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DUTIES AND RESPONSIBILITIES:

  • Work with Director, Operations and Operations Supervisor to establish and maintain an efficient and accurate gatehouse operation.
  • Assist guests and owners with requests and answer questions while providing friendly and accurate information about the greater Williamsburg area.
  • Perform rounds on property; securing locations as needed. Report same on Security Report.
  • Maintain presence at gatehouse when not assisting guests or conducting security rounds.
  • Completes Incident Report in a timely manner.
  • Keep supervisor informed of any incidents that occur during work shift.
  • Maintain security and cleanliness of common areas of gatehouse and surrounding areas.
  • Secure all property in common areas as directed in procedure book.
  • Investigate and report all guest relations issues and take appropriate action to resolve problems.
  • Report and investigate maintenance issues as needed.
  • Provide assistance to guests experiencing problems with keys as needed, and reports issue to Maintenance for corrective measures.
  • Distribute check in and check out materials for front desk operation as necessary.
  • Maintain communication with other departments; informs departments of events/issues that may affect their operations as well as keeping informed of other departments’ activities that may impact Security.
  • Exhibit a friendly and professional appearance and demeanor to all guests.
  • Maintain complete knowledge of guest relations procedure book.
  • Follow AED policy and procedure manual.
  • Follow all established policies and procedures, e.g., uniform standards.

 

ADDITIONAL DUTIES: 

  • Maintain knowledge of Activities programs.
  • Maintain an appropriate and professional appearance.
  • Perform additional or different duties, from those set forth above, to address business needs and changing business practices as assigned by supervisor or designee.

 

 

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