Front Desk/Night Auditor- Branson MO



Operate the Front Desk in the daily operations of a highly presentable Gold Crown (RCI) Premier (II) vacation interval resort operation.



  • Daily operations of the Front Desk at Palace View Resort and French Quarter Resort.
  • When requested, assist the Front Desk Department Manager with projects, tasks and assigned reports.
  • Become knowledgeable in the use of computer software, the standard procedures for performing various tasks, and safety procedures and standards.
  • Adheres work schedules provided by the Front Desk Manager.
  • Maintain a productive relationship with co-workers and management.
  • Backup support to others, special projects as requested, and/or any legitimate business task within the scope of responsibilities.
  • Be committed to “The mission of SDC Properties” to establish a lifelong relationship with our owners and guests and to guide them through a memorable vacation experience, primarily through our committed, experienced, knowledgeable and caring staff.


Specific Tasks and Assignments

  • Recommend the necessary supplies for the daily operation of the Front Desk when needed.
  • Assist with monitoring front desk inventories.
  • Ability to assist staff in all areas of the Front Desk in the following areas but not limited to:
  • Knowledge in reservations software, exchange programs, exceptional customer service skills, problem solving, procedure development and implementation.
  • Promote, execute and encourage incentive programs.
  • Ensure Front Desk is performing excellent customer service skills and techniques.
  • Observe all areas of responsibility (i.e., company protocol, uniforms, schedules, punctuality, reports and guest interaction.)
  • Lost and found procedures for items turned into the Front Desk.
  • Be available to cover the Front Desk if requested by the Front Desk Manager or Assistant General Manager (i.e., employees sick, vacations, PTO.)
  • Generate operation reports for but not limited to the Night Audit procedures.



  • Insure that all safety rules are observed by the Front Desk staff.
  • Know tornado, fire and disaster procedures and help coordinate evacuation efforts if necessary.



  • Weekly Pay and Direct Deposit
  • Health Insurance (Medical/Vision/Dental)
  • Company-Paid Life Insurance
  • Paid Time Off (PTO) Program
  • Paid Vacation and Holiday Pay
  • 401 (K) Retirement Plan with a Company Match (based on eligibility)
  • Employee Wellness Programs, including Employee Health Fairs and RALLY.
  • Fitness Center Reimbursement
  • Ongoing Professional Development Opportunities
  • Employee Family & Friends Discounted Stays
  • Various Employee Discounts (Local Businesses and National Retailers)
  • Employee Recognition and Appreciation Events (Annual Employee Picnic & Holiday Party)
  • Company-Supplied Uniforms and Equipment (Applicable Positions)
  • Flexible Work Schedules


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