JOB DESCRIPTION SUMMARY
Operate the Front Desk in the daily operations of a highly presentable Gold Crown (RCI) Premier (II) vacation interval resort operation.
DUTIES AND RESPONSIBILITIES
- Daily operations of the Front Desk at Palace View Resort and French Quarter Resort.
- When requested, assist the Front Desk Department Manager with projects, tasks and assigned reports.
- Become knowledgeable in the use of computer software, the standard procedures for performing various tasks, and safety procedures and standards.
- Adheres work schedules provided by the Front Desk Manager.
- Maintain a productive relationship with co-workers and management.
- Backup support to others, special projects as requested, and/or any legitimate business task within the scope of responsibilities.
- Be committed to “The mission of SDC Properties” to establish a lifelong relationship with our owners and guests and to guide them through a memorable vacation experience, primarily through our committed, experienced, knowledgeable and caring staff.
Specific Tasks and Assignments
- Recommend the necessary supplies for the daily operation of the Front Desk when needed.
- Assist with monitoring front desk inventories.
- Ability to assist staff in all areas of the Front Desk in the following areas but not limited to:
- Knowledge in reservations software, exchange programs, exceptional customer service skills, problem solving, procedure development and implementation.
- Promote, execute and encourage incentive programs.
- Ensure Front Desk is performing excellent customer service skills and techniques.
- Observe all areas of responsibility (i.e., company protocol, uniforms, schedules, punctuality, reports and guest interaction.)
- Lost and found procedures for items turned into the Front Desk.
- Be available to cover the Front Desk if requested by the Front Desk Manager or Assistant General Manager (i.e., employees sick, vacations, PTO.)
- Generate operation reports for but not limited to the Night Audit procedures.
Safety
- Insure that all safety rules are observed by the Front Desk staff.
- Know tornado, fire and disaster procedures and help coordinate evacuation efforts if necessary.
BENEFITS (BASED ON ELIGIBILITY)
- Weekly Pay and Direct Deposit
- Health Insurance (Medical/Vision/Dental)
- Company-Paid Life Insurance
- Paid Time Off (PTO) Program
- Paid Vacation and Holiday Pay
- 401 (K) Retirement Plan with a Company Match (based on eligibility)
- Employee Wellness Programs, including Employee Health Fairs and RALLY.
- Fitness Center Reimbursement
- Ongoing Professional Development Opportunities
- Employee Family & Friends Discounted Stays
- Various Employee Discounts (Local Businesses and National Retailers)
- Employee Recognition and Appreciation Events (Annual Employee Picnic & Holiday Party)
- Company-Supplied Uniforms and Equipment (Applicable Positions)
- Flexible Work Schedules