Executive Director, Corporate Operations


This position is to provide ultimate management oversight and leadership to all Corporate Operational Departments to include Owner Services, Customer Relations, Verifications, IT, Data Management, Inventory Management, Rentals, Corporate Marketing and Contracts. The Executive Director will be responsible for driving the vision, strategy and innovative thinking of ownership through the Corporate Operation Departments. They will ensure that the corporate operational departments are managed, monitored, and performing efficiently and effectively.
  • Oversight, guidance, and leadership of Corporate Operational Departments.
  • Establishes quantitative and qualitative metrics, guidelines, and standards by which the company’s efficiency and effectiveness can be evaluated; identifies opportunities for improvement.
  • Reviews, analyzes, and evaluates business procedures.
  • Implements polices and procedures that will improve day to day operations of the corporate departments.
  • Lead Directors and Managers to ensure high standards and working condition of all internal and external components within the corporate departments.
  • Communicates and explains new directives, policies, or procedures to managers; for major changes, meets with staff to explain changes, answer questions, and maintain morale.
  • Improves customer service and satisfaction through policy and procedural changes.
  • Leads coordination and integration of efforts among other departments to produce smoother workflow and more cost-effective business processes.
  • Projects a positive image of the organization to employees, customers, industry and community.
  • Ensures departmental operations are within all legal guidelines including, but not limited to, Labor Law, HOA Law, OSHA compliance and general use.
  • Oversight in the development of yearly Operating budgets for Corporate Operational budgets Operate throughout the year mindful of Budget parameters utilizing discretionary power in application of budgeted funds to meet needs of the Corporate Operations.
  • Ensure high standards by maintaining direct involvement with the daily operating procedures of all Departments to ensure Owner, Guest and employee satisfaction.
  • Assist in the hire process of Department Managers and/or Supervisors.
  • Provide detailed monthly operating summary review of Corporate Operations.
  • Primary liaison between Corporate Directors/Managers and Ownership.
  • Implement Board members objectives as needed.
  • Performs other related duties as assigned.
  • Minimum of 5 years relevant management experience within Timeshare and Hospitality Industry or similar.
  • Accounting knowledge, Budgeting skills and experience working on Annual Corporate Budgets.
  • Excellent communication skills to include e-mail writing skills, writing skills, oral presentations skills and customer service skills.
  • Has successfully managed/led staff.
  • Excellent computer skills (MS Office including excel), SPI and HOTSOS Knowledge a plus.
  • Proven ability to implement processes/structure.
  • Has successfully developed/documented and implemented department procedures.
  • Excellent management/leadership skills.
  • Can work well with little direction to accomplish tasks.
  • Sound decision making capabilities (i.e., logical, practical, and thorough due diligence).
  • Experience with contract negotiation, language and fiduciary commitment.
  • Understanding of legal matters/compliance within area of responsibilities (i.e., employee matters and OSHA etc.)
  • Demonstrates the characteristics of a professional/leader (i.e., even temperament, respects authority, strong work ethic, trustworthy, good intentioned, operates in the best interest of company/staff, motivates others, maintains a positive and pleasant demeanor even in high stress moments.
  • Ability to Travel often and as needed to meet business needs.
  • Weekly Pay and Direct Deposit
  • Health Insurance (Medical/Vision/Dental)
  • Company-Paid Life Insurance
  • Paid Time Off (PTO) Program
  • Paid Vacation and Holiday Pay
  • 401 (K) Retirement Plan with a Company Match (based on eligibility)
  • Employee Wellness Programs, including Employee Health Fairs and RALLY.
  • Fitness Center Reimbursement
  • Ongoing Professional Development Opportunities
  • Employee Family & Friends Discounted Stays
  • Various Employee Discounts (Local Businesses and National Retailers)
  • Employee Recognition and Appreciation Events (Annual Employee Picnic & Holiday Party)
  • Company-Supplied Uniforms and Equipment (Applicable Positions)
  • Flexible Work Schedules


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