Customer Service Representative, Myrtle Beach SC

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The Customer Service Representative is responsible for handling guest and owner issues not resolvable by activators. There goal is to accomplish 100% customer satisfaction, prevent cancellations and refunding packages. ______________________________________________________________________________________________________________

RESPONSIBILITIES:

  • Take inbound calls to resolve customer service issues
  • Checks voicemails periodically throughout the shift and returns calls back in a timely manner
  • Documents issues for the customer service log
  • Accurately update customer information in SPI
  • Recaps daily issues to management
  • Participate in training as required
  • Represent the company in a Positive and Professional manner
  • Perform other related duties & special projects as requested

 REQUIRED KNOWLEDGE, SKILLS, and QUALIFICATIONS

  • Efficient in Microsoft Office
  • Type 45 WPM
  • Ability to speak clearly and effectively
  • Ability to maintain composure during stressful situations
  • Previous Customer Service experience
  • Excellent phone etiquette

OPTIONAL SKILLS A PLUS

  • Knowledge of Spinnaker Resorts and or the timeshare industry
  • Prior experience in Sales or Telemarketing

INTERESTED IN THIS POSITION?

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