JOB DESCRIPTION SUMMARY:
The Customer Service Representative takes care of all issues not resolvable by the Activators. Customer Service does all possible to save a package from being refunded. They listen to calls; communicate with management to communicate with TM rooms. Customer Service works from a log and dispositions the log to communicate with management which ones are saved or refunded, how & why and with what tools. All tasks are recapped daily as well as weekly.
RESPONSIBILITIES:
- Take inbound calls to resolve customer service issues
- Checks voicemails periodically throughout the shift and returns calls back in a timely manner
- Documents issues for the customer service log
- Accurately update customer information in SPI
- Recaps daily issues to management
- Participate in training as required
- Represent the company in a Positive and Professional manner
- Perform other related duties & special projects as requested
REQUIRED KNOWLEDGE, SKILLS, and QUALIFICATIONS
- Efficient in Microsoft Office
- Type 45 WPM
- Ability to speak clearly and effectively
- Ability to maintain composure during stressful situations
- Previous Customer Service experience
- Excellent phone etiquette
OPTIONAL SKILLS A PLUS
- Knowledge of Spinnaker Resorts and or the timeshare industry
Prior experience in Sales or Telemarketing