Confirmations Representative

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The Confirmations Representative is responsible for confirming dates of travel for all guests that are within 21 days of arrival for Spinnaker Resorts.  


 

DUTIES AND RESPONSIBILITIES:

  1. Make outbound calls to guests to confirm dates of travel.
  2. Inform guests of trade ups and discounts.
  3. Re-verify that customers are qualified.
  4. Re-schedule travel date if needed.
  5. Participate in training as required.
  6. Represent the company in a Positive and Professional manner.
  7. Perform other related duties & special projects as requested.

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

  1. Ability to speak clearly and effectively.
  2. Positive and friendly attitude.
  3. Ability to maintain composure during stressful situations.
  4. Good customer service skills.
  5. Must be computer literate.

OPTIONAL SKILLS A PLUS:

  1. Knowledge of Spinnaker Resorts and or the timeshare industry.
  2. Prior experience in Customer Service, Sales or Telemarketing.

INTERESTED IN THIS POSITION?

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