JOB DESCRIPTION SUMMARY
The Confirmations Representative confirms dates of travel for all guests who are within 21 days of arrival.
DUTIES AND RESPONSIBILITIES
- Make outbound calls (or receive in bound calls) to guests to confirm dates of travel
- Inform guests of trade ups and discounts and make the exchange over the phone
- Re-verify that customers are qualified
- Re-schedule travel date if needed
- Offer incentives to not cancel
- Participate in training as required
- Represent the company in a Positive and Professional manner
- Perform other related duties & special projects as requested
- Participate in cross training in other marketing departments (Food & Beverage, Front or Tour Desk)
- Provide backup as needed in Food & Beverage, Front or Tour Desk.
KNOWLEDGE, SKILLS AND ABILITIES REQUIRED
- Ability to speak clearly and effectively
- Positive and friendly attitude
- Ability to maintain composure during stressful situations
- Good customer service skills
- Must be computer literate
- Open availability for all shift times & days (7 days a week).
OPTIONAL SKILLS A PLUS
- Knowledge of Spinnaker Resorts and or the timeshare industry
- Prior experience in Customer Service, Sales or Telemarketing
BENEFITS
- Weekly Pay and Direct Deposit
- Health Insurance (Medical/Vision/Dental)
- Company-Paid Life Insurance
- Paid Time Off (PTO) Program
- Paid Vacation and Holiday Pay
- Employee Wellness Programs, including Employee Health Fairs and RALLY.
- Fitness Center Reimbursement
- Ongoing Professional Development Opportunities
- Employee Family & Friends Discounted Stays
- Various Employee Discounts (Local Businesses and National Retailers)
- Employee Recognition and Appreciation Events (Annual Employee Picnic & Holiday Party)
- Company-Supplied Uniforms and Equipment (Applicable Positions)
- Flexible Work Schedules