Confirmation Call Coordinator, Hilton Head SC

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JOB DESCRIPTION SUMMARY:

The Confirmations Representative confirms dates of travel for all guests that are within 21 days of arrival.

RESPONSIBILITIES:

  • Make outbound calls to guests to confirm dates of travel
  • Inform guests of trade ups and discounts
  • Re-verify that customers are qualified
  • Re-schedule travel date if needed
  • Participate in training as required
  • Represent the company in a Positive and Professional manner
  • Perform other related duties & special projects as requested

REQUIRED KNOWLEDGE, SKILLS, and QUALIFICATIONS:

  • Ability to speak clearly and effectively
  • Positive and friendly attitude
  • Ability to maintain composure during stressful situations
  • Good customer service skills
  • Must be computer literate

OPTIONAL SKILLS A PLUS

  • Knowledge of Spinnaker Resorts and or the timeshare industry
  • Prior experience in Customer Service, Sales or Telemarketing

INTERESTED IN THIS POSITION?

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