Office Manager

The Office Manager is responsible for daily office operations within the marketing department.



  1. Responsible for schedules and staffing for visitor center (including confirmation calls), tour desk, shuttle driver and food and beverage staff.
  2. Provide support to the visitor’s center and tour desk when necessary.
  3. Responsible for enforcing all policies and procedures related to maintaining a professional work environment.
  4. Assist with visitor’s center and tour desk check-ins as necessary.
  5. Provide communication to all sources related to tour allocation availability, tour times and schedule adjustments.
  6. Oversee manifesting of tours into SPI in a timely manner.
  7. Oversee daily audit of SPI entry related to minivacs/other sources.
  8. Oversee employee and vendor check distribution and tracking.
  9. Supplies/uniform inventory management and ordering responsibility for all TD/VC locations.
  10. Communication with breakfast/lunch locations re: sales floor schedule and order quantities.
  11. Oversee certificate collection from local vendor partners (restaurants, attractions, ticket sales,hotel).
  12. Schedule and book off property hotel rooms.
  13. Communicate with all hotel managers on a weekly basis to resolve customer issues, negotiate rates, etc.
  14. Submit vendor payables (premium, hotel and tour/leads producing vendors) each week to Accounts Payable.
  15. Order and manage inventory for tour gifts and referral gifts (t-shirts, hats, etc.).
  16. Manage all banking –dollars on the net, deposits, etc.
  17. Manage process for creating/printing all promotional materials.
  18. Assist field teams with designing/producing/installing materials/ displays necessary to drive lead generation and face to face package sales.
  19. Oversee procedures, production and advertising materials for marketing programs.
  20. Review daily tour sheets for accuracy as well as to ensure that all tours are appropriately qualified or not qualified.
  21. Manage local confirmations department.
  22. Review daily gifting reports for accuracy.
  23. Contact person for HR related to all new hires and managing existing Marketing employee files.
  24. Assist Manager in coordinating special events, road shows and other marketing campaigns.
  25. Performing other related duties & special projects as requested by upper management.


  1. Bachelor’s Degree preferred.
  2. College experience 2 plus years and/or 4 year degree or higher.
  3. Proven experience as an Office Manager, Front Office Manager or Administrative Assistant for 5 plus years.
  4. Frequent overnight travel required.
  5. Ability to established priorities, works independently, and proceeds with objectives.
  6. Ability to handle and resolve recurring problems.
  7. Ability to communicate effectively, both orally and in writing.
  8. Excellent computer skills to include Microsoft Office.
  9. Excellent written and verbal communication skills.
  10. Attention to detail, process driven, well organized.
  11. Ability to train, educate and motivate staff.
  12. Experience in Marketing and/or Event Planning.
  13. Strong leadership, analytical and strategic planning skills.


  1. Knowledge of Spinnaker Resorts and or the timeshare industry.


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