Maintenance Manager

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JOB DESCRIPTION SUMMARY

The Maintenance Manager will direct, organize, and supervises the day-to-day operation of the general maintenance programs of the resort property and off –site locations under the direction of the General Manager. He or she will also perform work involving the skills of two or more maintenance craft occupations to keep machines, mechanical equipment, or the structure of an establishment in repair. Duties may include repairing or supervising the repair of electrical or mechanical equipment, installing, aligning and repairing the interior of buildings or furniture and other necessary activities as directed.

 

DUTIES AND RESPONSIBILITIES

  • Supervise all maintenance activities and delegate tasks accordingly.
  • Communicate daily with supervisor regarding major issues and problems that impact the department.
  • Demonstrate continuous effort to improve operations, decrease turnaround time, streamline work processes, and work cooperatively and jointly to provide quality, seamless customer service.
  • Ensure all maintenance staff are adequately trained and equipped to make certain the maintenance programs can be accomplished in a safe, timely, and cost-effective manner.
  • Continuously monitor the progress of employees’ training needs.
  • Communicate effectively with all maintenance staff in the, both individually and as a group, to ensure good two-way communication concerning maintenance issues.
  • Supervise and perform maintenance and repair of refrigeration and HVAC equipment on resort property.
  • Supervise and perform maintenance and repair of all major and minor plumbing and electrical work.
  • Supervise, delegate and perform the completion of all work orders in a timely and efficient manner (i.e., unit calls, routine maintenance and preventative maintenance).
  • Monitor the use and inventory of spare parts, maintenance supplies, and equipment and initiate reordering when necessary.
  • Supervise and preform preventative maintenance and inspection of property units and buildings.
  • Supervise and preform the regular and emergency maintenance of all swimming pools and Jacuzzis.
  • Maintain and repair maintenance shop equipment.
  • Ensure Furniture associated with Reserve Projects is installed in units along with the CRMS inventory system.
  • Responsible for inventory counts that pertain to the Dispatch office.
  • Supervise and or perform all necessary repairs including, but not limited to, basic carpentry, furniture repair, flooring, plumbing, electrical and HVAC. Specific functions are listed below:
  • Routine preventative maintenance ensuring that machines continue to run smoothly, building systems operate efficiently, or the physical condition of buildings does not deteriorate.
  • Inspect drives, motors, and belts, check fluid levels, replace filters or preform any other maintenance action as required.
  • Use tools ranging from common hand and power tools, such as hammers, saws, drills and electrical diagnostic equipment.
  • Diagnose mechanical and electrical problems and determine how to fix them.
  • Inspect, operate and test machinery and equipment to diagnose appliance malfunctions.
  • Maintain accurate work records and logs according to preventative maintenance schedules.
  • Investigate complaints and resolve problems within any buildings on property that may have refurbishment opportunities.
  • Maintain golf carts used by the cleaning team members.
  • Assist with the interviewing, hiring and training of maintenance personnel.
  • Investigate complaints and resolve problems with maintenance personnel.
  • Keep shop and work areas clean and well organized and complete work assignments in a neat and efficient manner.
  • Monitor radio calls between/with maintenance staff and assist/respond as needed.
  • Ensure SDC Properties policies and procedures are followed by self and maintenance department.
  • Participate in the performance management of maintenance staff (i.e., written performance appraisal, performance appraisal meetings.)
  • Participate in the scheduling/time off of maintenance staff to ensure full coverage on all shifts.
  • Perform and complete all work assigned safely and professionally according to safety rules and regulations.
  • Develop and coach team members to deliver results and achieve a high-performance level.
  • Participate in departmental staff meetings as necessary.
  • Participate in management training and coaching sessions as offered.
  • Maintain courteous and helpful demeanor with guests, co-workers, vendors, etc.
  • Wear proper uniform during work hours.
  • Comply with all company policies and procedures.
  • Enforce a high standard of service excellence and seek to achieve a 4.7 or higher rating on RCI standards.

 

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED

  • High School Diploma or GED required.
  • HVAC Universal Certification required.
  • Operator (CPO) required within six (6) months of hire.
  • Five (5) years HVAC and Electrical experience required.
  • Five (5) years skilled equipment maintenance experience required.
  • Minimum two (2) years supervisory experience.
  • Minimum two (2) years hospitality experience.
  • Must have a valid driver’s license.
  • Knowledge of tools, materials, methods and practices used in skilled and semi-skilled trade related to maintenance.
  • Knowledge of occupational hazards and safety precautions and procedures; proficient in the practice of.
  • Knowledge of fire systems and the ability to respond to alarms.
  • Knowledge of subject matter to be considered an expert in HVAC and Electrical systems and procedures.
  • Knowledge of power and manual tools and skilled in operation of.
  • Knowledge of light and heavy equipment and skilled in the operation of.
  • Ability to comprehend, interpret, and apply rules and regulations in accordance with established policies and procedures.
  • Ability to write routine reports, correspondence and keep logs.
  • Ability to communicate effectively, both verbally and in writing.
  • Ability and willingness to supervise and instruct HVAC and Electrical procedures.
  • Ability to supervise and coordinate heavy manual labor projects as needed (i.e., moving furniture, carpet installation, moving and replacing large appliances).
  • Ability to supervise and maintain effective working relationships with employees and management.
  • Ability to exercise good judgment and maintain confidentiality of critical and sensitive information, verbal conversations, financial matters, personnel records and reports.
  • Ability to deal effectively with conflict and manage difficult employee relation situations.
  • Ability to be decisive and work well under pressure, particularly when faced with unexpected events or delays.
  • Ability to problem-solve and make decisions individually and within a team.
  • Ability to assist and support others.
  • Ability to multitask, follow-up, exhibit initiative and be a self-starter.
  • Ability to provide exceptional guest service

 

OPTIONAL SKILLS A PLUS

  • Knowledge of Spinnaker Resorts and or the timeshare industry

 

BENEFITS

  • Weekly Pay and Direct Deposit
  • Health Insurance (Medical/Vision/Dental)
  • Company-Paid Life Insurance
  • Paid Time Off (PTO) Program
  • Paid Vacation and Holiday Pay
  • 401 (K) Retirement Plan with a Company Match (based on eligibility)
  • Employee Wellness Programs, including Employee Health Fairs and RALLY.
  • Fitness Center Reimbursement
  • Ongoing Professional Development Opportunities
  • Employee Family & Friends Discounted Stays
  • Various Employee Discounts (Local Businesses and National Retailers)
  • Employee Recognition and Appreciation Events (Annual Employee Picnic & Holiday Party)
  • Company-Supplied Uniforms and Equipment (Applicable Positions)
  • Flexible Work Schedules

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