Assistant General Manager (Facilities)


The Assistant General Manager (Facilities) provides ongoing management and leadership support for both the maintenance and the care of the Resort’s facilities, buildings, equipment, grounds and maintenance staff. All efforts taken by this role will be completed and achieved in a highly presentable Gold Crown (RCI) 5-Star (II) vacation Interval Resort Facilities Department operation.



  1. Serves in the role as primary Hiring Manager for the Department – will conduct the following responsibilities: hiring, training, discipline, review performance, and discharge (when necessary) all maintenance staff at Palace View, Palace View Heights, and Spinnaker Welcome Center; will have the same oversight over the Maintenance Manager at the French Quarter Resort as well.
  2. Manage and supervise all day-to-day operations of the Maintenance Department at Palace View Resort, Palace View Heights Resort, and the Spinnaker Welcome Center, as well as general oversight of the maintenance operations at the French Quarter Resort.
  3. Manage and supervise maintenance-related company best practices, tasks, projects, and preventative Maintenance Department initiatives.
  4. Manage and supervise daily staff task assignments related to HotSOS generated service ticket task management and completion.
  5. Manage the overall functionality for HotSOS in a manner that is most effective and efficient for the overall Department operations.
  6. Project Management: Maintain, manage, and update Maintenance Department projects; prioritize, plan, organize, implement, and will assign direct and allocated resources for various projects as agreed to by the Regional General Manager; Must be intentional in communicating project planning, status, and completion to all departments affected.
  7. Directly manage and supervise all Preventative Maintenance (PM) strategies, files, and assignments.
  8. Directly manage and supervise departmental employee training programs, including updating employee files to track employee training progress and proficiency; to include new employee training and on-going existing employee training.
  9. Serve as the Department’s primary member of the Unit Quality Assurance Program’s (UQAP) team; meeting weekly with both the Housekeeping and Front Office leadership to evaluate, inspect, and determine actionable items to be addressed, resulting in exceptional unit, property, facility, and grounds overall quality.
  10. Directly manage, supervise, and develop all Energy Saving Initiative Plans, Green Eco Friendly Plans, and any other initiatives assigned and agreed to under the direction of the Regional General Manager.
  11. Monitor on-going staff performance using coaching, counseling, and progressive discipline practices.
  12. Supervise the preparation of work schedules for staff; monitor staff punctuality addressing unacceptable staff practices as outlined in the SMC Employee Handbook.
  13. Maintain a productive relationship with outside vendors and contractors.
  14. Be committed to the mission of the company, which is to establish a lifelong relationship with our owners and guests and to guide them through a memorable vacation     experience, primarily through our committed, experienced, knowledgeable, and caring staff.
  15. Oversee all necessary purchasing of supplies and equipment, providing for the on-going maintenance of all buildings, condo units, grounds, and equipment.
  16. Manage all quality of work expectations to be performed by staff; this includes putting in place accountability standards, measures, and expectations, as well as addressing the quality work expectation short-comings in a timely and direct manner with individual staff as necessary.
  17. Seek out and execute cost controls in all areas of purchasing, spending, and contracting for services.
  18. Manage and over-see on-call staff duty responsibilities, making sure that all staff are capable and accessible to serve properly in this role.
  19. Conduct periodic safety training addressing high risk and OSHA-related topics; coordinate OSHA contract vendor to inspect and train staff per contract arrangements.
  20. Monitor all fire and safety inspections and ensure compliance with regulations, retaining copies of all compliance tests and also provide the same information to the Facilities Management office.
  21. Monitor, inspect, ensure compliance, and train staff on all necessary Health Department compliance concerns (e.g., pool inspections, playground regulations, etc.).
  22. Monitor, inspect, ensure compliance, and training on all elevator safety procedures.
  23. Ensure that all safety rules are observed by Maintenance staff.
  24. Must know tornado, fire, and disaster procedures and help coordinate evacuation efforts if necessary.
  25. Maintain an overall sense of urgency and awareness of departmental tasks having the direct operational effect on other departments; specifically makes timely communication that keeps the Housekeeping and Front Office staff informed when it may affect them.
  26. Manage all necessary licenses and permit inspections/approval procedures and renewals (i.e., pools, elevators, sprinkler systems, alarm systems, boiler systems, back flow systems, etc.).
  27. Manage competitive project bid procedures, recommending vendors based on price and work quality.
  28. Create and manage all necessary vendor/contractor performance contracts in accordance with our company policies.
  29. Monitor operating and capital expenditure budgets for the department.
  30. Assist in preparing and monitoring long-range capital (reserves) expenditure projections for all properties.
  31. Assist in planning process for renovation projects.
  32. Manage all departmental-related tasks involved with new construction projects.
  33. Relay critical information about matters related to Maintenance Staff, physical plant(s), operational concerns, and any other departmental-related matters to the Regional General Manager.
  34. Perform any other duties as requested and/or assigned in order to maintain the smooth operation of the Maintenance Department in all area of responsibility.


  1. Must possess a High School Diploma or GED; Associates or Bachelor’s Degree in Hospitality Management or a related field preferred.
  2. Proficient in reading and writing English along with computer skills including Word, Excel, & email proficiency. Better than average business writing skills.
  3. Be customer service oriented and display an obvious people-person personality.
  4. Experiential, general, and technical knowledge in the following areas: demonstrate the ability to hire, train and supervise staff in all areas of Maintenance disciplines, implement progressive personnel management discipline practices, knowledge of scheduling, budgeting, standard operating procedures development, and implementation; understand procedures for development, implementation, and promotion of Maintenance Department operations; have managed exceptional owner/guest service practices, problem-solve owner/guest issues related to facilities maintenance; interact cooperatively with contractors, service vendors, and Spinnaker sales and marketing operations.
  5. Demonstrate above average English verbal and written communication skills for interaction with employees, guests, vendors, and the general public, using tact and poise. Have proven business writing and report creation skills.
  6. Ability to work weekends and capacity to receive phone calls when not on duty upon request of Regional General Manager and direct reports.
  7. Knowledge and experience of budgeting skills, and ability to implement cost containment programs.
  8. Ability to walk extensively, climb stairs and lift up to 50+ lbs.


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