Assistant General Manager (AGM)

BACK TO POSTINGS

 

JOB DESCRIPTION SUMMARY
The AGM will plan, coordinate, implement, oversee, and manage all the administrative duties for the King’s Creek Resort which includes the Front Desk, Activities, Concierge and Security operations. Execute the assigned duties associated with creating a highly presentable RCI and II vacation resort Front Desk, Activities, Concierge and Security operations. Interact directly with owners, guests, vendors, Department managers and staff. Assist and cover GM for Housekeeping and Maintenance operations.

 

DUTIES AND RESPONSIBILITIES

  • Maintain responsibilities for hiring, training, evaluating, coaching, counseling, disciplining and discharge (if necessary) of assigned department staff.
  • Maintain responsibilities for training assigned department staff on property management systems implemented and CRMS (aka System One), coaching and troubleshooting of CRMS and property management systems (HOTSOS when implanted in 2022).
  • General management responsibly for the implementation and oversight of all Front Desk, Activities Concierge and Security daily operations including superior guest service, check-in, check out, CRMS or similar program proficiency, effective interdepartmental interaction and staff management including task delegation to Department Manager (as assigned).
  • Monitor staff performance continuously and in an on-going basis (as assigned).
  • Maintain oversight for preparation of staff related work schedules (as assigned).
  • Establish procedures, inform, and train personnel in standard practices and procedures for performing job specific tasks related to CRMS, the use of equipment and observance of practices all in accordance with the SDC Properties Employee Handbook (as assigned).
  • Be committed to “The mission of Spinnaker Resorts” – to establish a lifelong relationship with our owners and guests and to guide them through a memorable vacation experience, primarily through our committed, experienced, knowledgeable, and caring staff.
  • Verify Reservations (in-bounds) and Villa assignments.
  • Interacting with owners and guests for the purpose of gaining feedback and providing exceptional
  • Serve as the initial point of contact for interaction on Owner Service-related issues and concerns as they might relate to Reservations. Work cooperatively with Maintenance and Housekeeping Department Managers in bringing resolution to issues and concerns.
  • Initiate the development and implementation of individual Department training procedures for the purpose of training new hires and the purpose of maintaining in-service training for existing staff with the objective to establish standardized and best use practices in the various disciplines in cooperation with each Department’s manager.
  • Help team prepare for check-in of guest (i.e., multiple weeks stays and special requests).
  • Provide on-site assistance to team as needed.
  • Work closely with Rental Agent to inventory availability and reservations.
  • Provide oversight and guidance to Activities, Concierge, Security and Front Desk staff.
  • Maintain Petty Cash and prepare bank deposits for all cash transactions from Front Desk, Activities, vendors, and other sources of cash revenue.
  • Process department(s) payroll through ADP to forward on to GM for final review.
  • Handle all HR onsite responsibilities: ADP processing, Employee benefits, New Hire enrollment and orientation.
  • Be punctual in reporting to work and starting duties.
  • Retain an assigned cell phone to be accessible to staff and Primary Supervisor.
  • Answer guest questions and redirect, as necessary, to other Department using tact and poise.
  • Always maintain a professional appearance and demeanor reflective of a positive impact on the Resort(s) and Spinnaker.
  • Preparing daily, weekly, and monthly reports as related to areas of responsibility. Provide weekly reporting of departments and operations to GM and monthly reporting for KC operational summaries.
  • Monitor operating budget/revenues monthly for departments.
  • Relay critical information about matters related to the Activities, Front Desk, Concierge and Security departments to the primary Managers (as assigned).
  • Perform any other duties as requested and/or assigned in order to maintain the smooth operation of the departments in all areas of responsibility (as assigned).
  • Assist in maintaining appropriate files to track work to be done and work completed.
  • Be a proactive member of the Management Team seeking to exceed the mission of Spinnaker Resorts
  • Maintain management oversight of operational departments upon assignment from the General Manager.

 

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED

  • Desire an AA, BS or BA in hospitality management, business management, minimum High School Diploma, GED, or relevant equivalent experience.
  • Proficient in reading and writing English along with computer skills including Word, Excel, and e-mail proficiency. Better than average business writing skills.
  • Be customer service oriented and display an obvious people-person personality.
  • Experiential, general and technical knowledge in the following areas: demonstrate the ability to hire, train and supervise staff; implement progressive personnel management discipline practices; knowledge of multiple property management software systems, timeshare exchange programs; scheduling, budgeting, standard operating procedures development and implementation; have developed, implemented, exceptional customer service practices; problem solve customer issues related to timeshare use; interact cooperatively with Sales and Marketing operations.
  • Demonstrate above average English verbal and written communication skills for interaction with employees, guests, vendors, and the general public, using tact and poise.
  • Ability to work weekends and capacity to receive phone calls when not on duty upon request of Regional Manager, General Manager, and direct reports.
  • Knowledge and experience of budgeting skills, and ability to implement cost containment programs.
  • Desire 3+ years cumulative related experience as or related to General Manager, Assistant General Manager, Resort Departmental Operational Management, or applicable field with supervisory experience having managed direct reports.
  • Valid Virginia driver’s license and reliable transportation

 

BENEFITS

  • Weekly Pay and Direct Deposit
  • Health Insurance (Medical/Vision/Dental)
  • Company-Paid Life Insurance
  • Paid Time Off (PTO) Program
  • Paid Vacation and Holiday Pay
  • 401 (K) Retirement Plan with a Company Match (based on eligibility)
  • Employee Wellness Programs, including Employee Health Fairs and RALLY.
  • Fitness Center Reimbursement
  • Ongoing Professional Development Opportunities
  • Employee Family & Friends Discounted Stays
  • Various Employee Discounts (Local Businesses and National Retailers)
  • Employee Recognition and Appreciation Events (Annual Employee Picnic & Holiday Party)
  • Company-Supplied Uniforms and Equipment (Applicable Positions)
  • Flexible Work Schedules

INTERESTED IN THIS POSITION?

Please provide the information requested below.

* Denotes required field

Allowed Type(s): .pdf, .doc, .docx