Customer Service Representative

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JOB DESCRIPTION SUMMARY

The Customer Service Representative takes care of all issues not resolvable by the Activators.  Customer Service does all possible to save a package from being refunded.   They listen to calls; communicate with management to communicate with TM rooms.   Customer Service works from a log and dispositions the log to communicate with management which ones are saved or refunded, how & why and with what tools.   All tasks are recapped daily as well as weekly.

 

DUTIES AND RESPONSIBILITIES

  • Take inbound calls to resolve customer service issues
  • Checks voicemails periodically throughout the shift and returns calls back in a timely manner
  • Documents issues for the customer service log
  • Accurately update customer information in SPI
  • Recaps daily issues to management
  • Participate in training as required
  • Represent the company in a Positive and Professional manner
  • Perform other related duties & special projects as requested

 

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED

  • Efficient in Microsoft Office
  • Type 45 WPM
  • Ability to speak clearly and effectively
  • Ability to maintain composure during stressful situations
  • Previous Customer Service experience
  • Excellent phone etiquette

 

OPTIONAL SKILLS A PLUS

  • Knowledge of Spinnaker Resorts and or the timeshare industry
  • Prior experience in Sales or Telemarketing

 

BENEFITS

  • Weekly Pay and Direct Deposit
  • Health Insurance (Medical/Vision/Dental)
  • Company-Paid Life Insurance
  • Paid Time Off (PTO) Program
  • Paid Vacation and Holiday Pay
  • Employee Wellness Programs, including Employee Health Fairs and RALLY
  • Fitness Center Reimbursement
  • Ongoing Professional Development Opportunities
  • Employee Family & Friends Discounted Stays
  • Various Employee Discounts (Local Businesses and National Retailers)
  • Company-Supplied Uniforms and Equipment (Applicable Positions)
  • Flexible Work Schedules

INTERESTED IN THIS POSITION?

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