Guest Services Agent

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JOB DESCRIPTION SUMMARY

The Guest Services Agent is responsible for the daily operation of the Front Desk is a highly presentable Gold Crown (RCI) and Premier (II) vacation interval resort.

 

DUTIES AND RESPONSIBILITIES

  • Daily operations of the Front Desk at Palace View Resort and French Quarter Resort.
  • When requested, assist the Front Desk Department Manager with projects, tasks, and assigned reports.
  • Become knowledgeable in the use of computer software, the standard procedures for performing various tasks, and safety procedures and standards.
  • Adheres to work schedules provided by the Front Desk Manager.
  • Maintain a productive relationship with co-workers and management.
  • Be committed to the mission of Southwind Management Corp “to establish a lifelong relationship with our owners and guests and to guide them through a memorable vacation experience, primarily through our committed, experienced, knowledgeable, and caring staff.”
  • Backup support to others, special projects as requested, and/or any legitimate business task within the scope of responsibilities.
  • Recommend the necessary supplies for the daily operation of the Front Desk when needed.
  • Oversee and monitor front desk inventories.
  • Ability to assist staff in all areas of the Front Desk in the following areas but not limited to: extensive employee training, knowledge of multiple reservations software, exchange programs, scheduling, exceptional customer service skills, problem solving, procedure development and implementation.
  • Promote, execute, and encourage incentive programs.
  • Ensure Front Desk is performing excellent customer service skills and techniques.
  • Observe all areas of responsibility (i.e., company protocol, uniforms, schedules, punctuality, reports and guest interaction.)
  • Lost and found procedures for items turned into the Front Desk.
  • Be available to cover the Front Desk when needed (i.e., employees sick, vacations, PTO).
  • Generate operation reports.

 

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED

  • High School Diploma or GED.
  • Proficient in reading and writing English.  Word, Excel, & e-mail proficiency desired.
  • Be customer service oriented and display an obvious people-person personality.
  • Verbal and written communication skills for interaction with employees, guests, vendors, and the general public, using tact and poise.
  • Ability to work overtime and/or weekends as required upon request of the Front Desk Manager or Assistant General Manager.
  • Ability to walk extensively, climb stairs, and lift 50 lbs or more.
  • Desire previous customer service experience in related or similar field.

 

BENEFITS

  • Weekly Pay and Direct Deposit
  • Health Insurance (Medical/Vision/Dental)
  • Company-Paid Life Insurance
  • Paid Time Off (PTO) Program
  • Paid Vacation and Holiday Pay
  • 401 (K) Retirement Plan with a Company Match (based on eligibility)
  • Employee Wellness Programs, including Employee Health Fairs and RALLY.
  • Fitness Center Reimbursement
  • Ongoing Professional Development Opportunities
  • Employee Family & Friends Discounted Stays
  • Various Employee Discounts (Local Businesses and National Retailers)
  • Employee Recognition and Appreciation Events (Annual Employee Picnic & Holiday Party)
  • Company-Supplied Uniforms and Equipment (Applicable Positions)
  • Flexible Work Schedules

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