Association Fee FAQ's (Dec 2021 – Jan 2022)
When is my Association Fee Due?
All fees are due by January 31, 2022 (unless you have a 2022 Reservation in January, then fees are due by Check-In). A late fee will be assessed to accounts that remain unpaid after this date. For your convenience, you may pay online at https://www.spinnakerresorts.com.
To pay online:
Click "OWNER LOGIN" in the upper right corner.
This login window appears:
Enter the requested information and click "SUBMIT".
Your "Password" is typically your Zip/postal code (unless you have reset it). Passwords are space sensitive, but not case sensitive (meaning it does not matter if you use uppercase or lowercase).
Canadian Owners – please enter your postal code and include a space between the first 3 and the last 3 characters
If you are having trouble logging in, click one of the links below the login fields and submit request for assistance. See image below.
For example:
Click "Forgot Owner Id?" – you will receive assistance after completing this form
Click "Change Password" – you will be able to change your password immediately with this form
Click "Email us with questions" – Owner Services will respond as soon as possible to the email you submit
Next – To Make Payment – once you've logged in, select "Make Payment" and follow the prompts.
We accept most major credit/debit cards.
I am a Canadian Owner and having trouble with entering my postal code password when logging onto
the Owners' website to make an online payment.
Access to the Owners' website requires your "Owner ID" and a "Password" which is typically your postal code.
Please enter your postal code and include a space between the first 3 characters and the last 3 characters. In the unlikely event this does not work, please delete the space.
Information you input is not case sensitive (meaning it does not matter if you use uppercase or lowercase).
What are some important numbers and/or emails to contact Spinnaker Resorts?
Reservations and Owner Services – (877) 842-3201 or [email protected]
Association Collections Department – (866) 775-8953, Option 1 or (843) 341-9568 or [email protected].
What are your hours of operation?
Reservations and Owner Services – Monday through Saturday, 9:00AM – 6:00PM Association Collections Department – Monday through Friday, 8:30AM – 5:00PM
May I begin to pre-pay my fees for 2023?
Yes. The Collections Department encourages pre-payments and can set up an arrangement for 2023 fees. Please refer questions to the Association Collections Department, at (866) 775-8953 Option #1 or [email protected].
Can I send in one check for all my contracts even though I own at multiple resorts that have different HOA's?
No. Separate checks are required because the funds are deposited into separate HOA (Home Owner Association) accounts for each resort. Please note, foreign based checks must be paid in U.S. Dollars.
May I use my Spinnaker Rewards Credits to pay my Association Fees?
Yes. You must have at least 60 Spinnaker Rewards Credits (SRCs) in your account to be eligible for redemption.
I recently paid my Association Fee with a credit card. When can I expect the charge to be reflected on my credit card account?
While the charge is generally reflected immediately on your credit card account, the charge transaction can take up to 4 days to process. This is out of our control and is dictated by the credit card company.
I use a bill payment service to pay my association fees. I do not see that it has been posted to my account. What happened?
It is not uncommon that it may take up to 14 days to have your payment post to your account. Please allow this time frame to pass. If the payment is still not posted, we suggest that you initially contact your payment service and confirm that they indeed did process a payment and confirm when this was done. Once validated, please contact our office at 866-785-3355, Option #1 to share this information.
I opted for paperless billing. I did not receive an invoice for the 2022 association fees.
We suggest that you check all your email folders. Our emails will be identified as from the following address – [email protected].
In the unlikely event, you did not receive a statement, please call 866-775-8953, Option #1 or email us at [email protected].
How much are my Property Taxes?
The amount varies by resort. The Royal Floridian Resort and The Royal Floridian South Resort taxes are billed as a separate line item on the statement. The tax amounts are located at the bottom of each budget.
Why are my fees so high? I object to the Association Fee being too high and/or I also have some questions about the budget.
We work very hard each year to make certain that we contain all controllable expenses. A 36-month period of cost data is reviewed and analyzed to complete the budgeting process. We have a very good track record of keeping Annual Association Fees low. The average national rates in 2021 as compiled by "ARDA" (American Resort Development Association) are an average of $1,090.
2021 – AIF (ARDA International Foundation) Market Study Results
What is the Allowance for Bad Debt?
Each year an estimate is calculated based on past year collection results of how many Owners will not pay their Annual Association Fee. The estimates can range from 7-15%. This must be accounted for in the budget because it represents a loss of revenue and cash flow required to sustain your resort.
Why am I responsible for owners who do not pay?
In a Home Owner Association (HOA) all costs are the shared responsibility of each individual Owner. An Owner who does not pay their annual Association Fee represents a cost to the HOA and therefore must be paid for by the other Owners. An example would be a couple who purchases a boat with another couple. If one of the couples stops paying their share, the other couple is still responsible to cover the cost of the boat.
Why is there a loss of income on intervals owned by the Home Owner Association?
The Association fee billings represent 100% of the resort weeks. Periodically, the Association acquires intervals through foreclosures, owner bankruptcies, and other means. These intervals are held by the Association, the Association is not billed for intervals that it holds.
Can I give my interval back? I am no longer able to use my unit.
There is not an Exit Program in place at this time. If you wish to sell your timeshare interval on the resale market you can do so, however, we do not have a resale department, therefore, you should be extremely diligent in researching the resale company. Please contact our Title Department (843) 785- 3355 ext. 5320 or email [email protected] to obtain a copy of the Transfer Policy with which all parties must comply.
I am a Hilton Head Owner at . . . Where can I play Golf?
Spinnaker is proud to announce their new partnerships with Brown Golf Management and Heritage Golf Management Group! Once you have accessed the Owner's website, golfing privileges will be found under the tab entitled "Resources". Booking discount golf has never been easier. With Brown Golf our Owners can book directly online on our partnered website up to two weeks before your arrival. Here you will receive incredible savings off their best rate using our exclusive discount code upon check-out. These courses include:
Palmetto Hall (2 courses-Arthur Hills and Robert Cupp)
Dolphin Head
Pine Crest
Please note that our Bluewater and Carolina Club Owners can also use these discounts in addition to using their exclusive golf privileges.
While at our resorts pick up a Book of Savings that offers you discounts on the Heritage Golf Collection which includes:
Shipyard (Clipper, Galleon, and Brigantine)
Port Royal (Robber's Row and Barony)
Oyster Reef Club
Bluewater Golf Privileges:
Country Club of Hilton Head
Golden Bear Course at Indigo Run
Cart fees are paid directly at the course
Carolina Club Members Golf Privileges:
Golden Bear Course at Indigo Run
Cart fees are paid directly at the course
Can I Spacebank a future year?
Yes, we require you prepay the future year's Annual Association Fee to do so. Since a budget has not yet been established for a future year, the owner should make a payment equal to the current year fees. Any difference will be billed in the billing cycle for that year.
My Spacebank request was denied and I was told to contact the resort. What do I need to do to get my request approved?
Generally, a request is denied because of a past due balance or the need to pre-pay for the year you wish to bank. Please call the Association Collections Department and speak with any representative that answers your call to pay the applicable fee(s).
Can I rent my unit?
If you are a Fixed Owner:
Yes, if your fees are current, you can place your unit in the rental program by calling your Owner Services team and requesting a rental agreement be sent to you.
If you are a Float Owner:
You have these guidelines to adhere to:
Float Owners must book your usage week or have an already preexisting reservation secured (only weeks outside of Owner Usage Only Time may be placed up for rent).
Float Owners must have your Association Fees paid for the usage year before the reservation can be placed in the rental program.
Once this has been completed you may request the rental agreement from your Owner Services team. Owner Services will then email a rental agreement for you to review, sign, and return to the Rentals Department (using the contact information listed at the bottom of the agreement). Owner Services can be reached by phone at (877) 842-3201 or email [email protected].
Call Owner Services or Submit a "Rent My Unit" form (located on your Owners' website)
*If outside the hours of Owner Services operation, or if the Owner Services lines are busier than normal (during the hours of operation), Owners may submit the "Rent My Unit" form that is found on the Owners' website to start the process.
Log on to your Owners' Website, and then select "FORMS" dropdown.
Then select the "Rent My Unit" form – complete it and click "SUBMIT".
The Rentals Department will then follow up with you during the time you listed as best time to be reached.
I sold my unit to a third party but I'm still being billed for the Annual Association Fee?
We do have a Property Transfer Policy in place that must be adhered to. There may have been a problem with the paperwork provided to the Register of Deeds in the county your timeshare is physically located. Please direct your inquiry to Karen Geiger, (843) 785-3355 ext. 5320 or email [email protected].
I recently upgraded through Resort Sales and I'm still being billed for the Annual Association Fee for my previous unit?
Although unlikely, please be advised that it can take up to 30 days from the time of the closing for Resort Sales to provide us with the paperwork to process the upgrade. Once processed, we will send a revised statement for the old unit as well as an initial statement for the new unit. Any questions can be directed to Owner Services. If you do not receive a statement within a 30 - 45 day window, please do not hesitate to contact us. Owner Services can be reached at (877) 842-3201 or email [email protected]
I recently purchased an Even/Odd unit at the Royal Floridian. Why are fees paid every year vs. Royal Floridian South which pays only in the respective year of usage?
Although the resorts are immediate neighbors, both are operated independently of one another. Each property has their own respective Board of Directors and is governed by separate Declaration and Policies. The Royal Floridian Association Fees and Property Taxes are split in half if you are an Even/Odd Year Owner. For instance, if the total 2023 Year Property Tax and Association Fee was $100, you would have pre-paid $50 in 2022 and the remaining $50 in 2023.
I have called and no one answers the phone. I need to talk to someone.
During the month of January, we are experiencing extremely high call volumes at different times throughout the day. We have added staff to help alleviate this backlog as much as possible. If you encounter a long wait time, our phone system allows you the opportunity to leave us a message and we make every effort to call you back within 48 hours. If you opt to leave a message, please state your name, telephone number, Owner Identification number and a brief message. This enables our staff to readily identify you in our system and allows our representatives to better service you when we return your call.
I did not receive a copy of the 2022 Budget with my bill.
We have made a conscientious decision to stop mailing out paper budgets in our ongoing quest to "go green".
All Owners who have provided us with email receive an annual Association Fee notification email. You may review the budget via the link contained in this email. If you did not receive this notification, please contact the Association Collections Department to validate your contact information. Once verified, we will be more than happy to forward the budget. This will enable you to receive all future notifications via email as well.
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